Kaycee Ann Marie Buendia

• Attended to office operations and required paperwork.
• Developed and managed employee schedules, balancing individual requests and requirements with business needs.
• Answered multi-line system and delivering messages to the team and customers.
• Reviewed product positioning and quality check on cruise bookings to identify room for improvement.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Promoted sales by acquiring product knowledge and providing product solutions to customers.
• Worked closely with manager to provide effective assistance for specific aspects of business operation.
• Assisted manager in all aspects of business operations.

- Handles costing for land arrangements such as tours/itinerary, hotels, transportation and restaurants.
- Coordinates with the travel agencies for clients preferences on tours if leisure, pilgrimage or MICE.
- Assists clients once they are already on the event or tour.
- Ensures that security of clients upon arrival at the airport until they come back to their country.
- Worked 24/7 as we mediate between the travel agencies here in the Philippines with our colleague to contact suppliers in Israel, Europe and South Africa.
- Our line are always open service 24/7 and emails are well monitored to answer the queries abruptly. This is to void delayed and cancellations with the suppliers.

- Join sales team in either events, expo or trade show either domestic or international to directly convey partnership and sales to companies.

- Coordinates with international partners and suppliers to secure customers visas and all other required documents.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Recommended products to customers, thoroughly explaining details.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Communicated with vendors regarding backorder availability, future inventory and special orders.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

• Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
• Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and commit to building successful company.
• Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
• Partnered with local organizations to provide specialized financial planning support to diverse populations with unique needs.

• Recommended products to customers, thoroughly explaining details.
• Answered constant flow of customer calls with minimal wait times.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Provided information regarding charge accounts and loyalty programs.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Facilitated food delivery orders and completed accurate to meet aggressive deadlines.
• Managed timely and effective replacement of damaged or missing products.

• Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
• Reviewed tickets, identification and passports to verify traveler identity.
• Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
• Sold tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
• Sold, printed and issued tickets to guests.
• Input customer reservations, payment sources and contact details into Amadeus system.
• Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
• Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
• Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
• Investigated complaints to define and correct weak areas.
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

• Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
• Developed annual ticket operations and service budget for review with leadership.
• Oversaw day-to-day communications with ticketing company and department leads and management of box office staff.
• Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office.
• Assisted ticketing department staff with handling of internal ticket allotments and allocations for events.
• Worked with marketing and sales department to create and implement upsell opportunities for events.
• Prepared customer invoices, accepted payments and processed refund and cancellation requests.

• Developed annual ticket operations and service budget for review with leadership.
• Oversaw day-to-day communications with ticketing company and department leads and management of box office staff.
• Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office.
• Enforced box office daily financial reporting across revenue lines through ticketing system and reconciliation of ticket sales within accounting system.
• Fostered excellent working relations with concert promoters, other internal departments and high-profile clients, regularly planning and coordinating large events.
• Evaluated processes to create efficiencies with staff, resources and processes.
• Acted as senior management available for customer service inquiries and escalated customer issues.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
• Prepared customer invoices, accepted payments and processed refund and cancellation requests.

• Arranged staffing hours for daytime and event shifts to accommodate event needs.
• Worked with marketing and sales department to create and implement upsell opportunities for events.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of flight products, services and facilities.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.