Summary
Overview
Work History
Education
Skills
Reading / Content creator
Timeline
Generic
KATRINE SHIULAMITE JOY TENIA

KATRINE SHIULAMITE JOY TENIA

BUSINESS SALES ANALYST
Quezon City, Metro Manila

Summary

Results-oriented Executive with 9 years of account management experience. Delivers top-notch service to develop client rapport and increase retention. Drives business through hands-on attention to sales needs, strong follow-through and extensive knowledge of available offerings.

Overview

10
10
years of professional experience

Work History

Sales Support Executive

Telus International
07.2016 - 05.2025
  • Boosted sales performance by providing efficient administrative support to the sales team.
  • Create post sale contracts and establish potential growth with existing clients.
  • Assisted in achieving sales targets, monitoring progress against goals, and identifying areas for improvement.
  • Ensured timely deliveries to clients'' satisfaction while maintaining clear communication channels between internal departments.
  • Optimized lead generation with thorough research on prospective clients and industry developments.
  • Enhanced customer retention rates, implementing follow-up strategies after-sales transactions were completed.

Customer Service Representative

Convergys
03.2015 - 12.2015
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Arts - Communications

Far Eastern University
Manila, Metro Manila, Philippines
05.2001 -

Skills

Sales reporting

Client retention strategies

Microsoft office

Salesforce proficiency

Strong organization

Social media

Performance tracking

Report generation

Reading / Content creator

I enjoy learning things through reading. It has been a habit ever since. It expands my knowledge and imagination.


I upload videos mostly of the products i purchased online and share it to others. 

Timeline

Sales Support Executive

Telus International
07.2016 - 05.2025

Customer Service Representative

Convergys
03.2015 - 12.2015

Bachelor of Arts - Communications

Far Eastern University
05.2001 -

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KATRINE SHIULAMITE JOY TENIABUSINESS SALES ANALYST