Katrina Ysabel R. Maniego
Quezon City
Summary
To leverage my academic knowledge and professional experience in e-commerce, hospitality, and customer service industries to contribute to a dynamic organization. I aim to further enhance my skills and competencies while delivering exceptional service, fostering innovative ideas, and bringing youthful energy and passion to an esteemed institution.
Overview
9
9
years of professional experience
Work History
Client Service Executive
ROLZO Ltd.
05.2022 - 12.2024
- Managed transportation bookings for VIP clients worldwide, ensuring seamless and high-quality service experiences.
- Responded to client inquiries through calls, emails, and live chat, delivering prompt and accurate assistance.
- Provided precise quotations for various transportation services, tailored to client needs.
- Maintained a high standard of professionalism and discretion in handling sensitive client information.
- Collaborated with internal teams to ensure timely and efficient service delivery.
Reservations Officer
Seda Vertis North Hotel
09.2018 - 06.2021
- Delivered a friendly and professional welcome to guests over the phone, ensuring a positive booking experience.
- Managed group bookings for conferences, banquets, and accommodations, coordinating with relevant departments.
- Kept up-to-date on hotel products, services, pricing, and promotional offers to maximize revenue opportunities.
- Upsold services and marketed programs to increase sales revenue.
- Addressed guest complaints promptly, offering resolutions and complimentary services to ensure high guest satisfaction.
Customer Operations Executive
eatigo Philippines Inc.
02.2018 - 08.2018
- Resolved customer issues and complaints across various communication platforms, including telephone, email, and social media.
- Ensured a positive customer experience by responding professionally to questions and comments.
- Managed eatigo’s social media accounts and handled live chat interactions, maintaining brand tone and engagement.
- Collaborated with the operations team to address and resolve escalated issues efficiently.
Intern
Department of Tourism – Philippines
06.2016 - 08.2016
- Conducted research on emerging tourism markets, including China, Russia, India, UAE, Germany, Israel, and Turkey.
- Drafted speeches and memoranda for the Undersecretary, supporting strategic tourism initiatives.
- Assisted in the preparation of briefing materials and presentations for high-level meetings.
Education
Bachelor of Science - Tourism
University of The Philippines
01.2017
Bachelor of Science - Leisure and Tourism Management
Miriam College
01.2013
St. Theresa’s College
01.2012
Skills
- Exceptional Customer Service
- Proficient in Microsoft Office
- OPERA System Expertise
- Excellent Communication Skills
- Time Management and Multitasking
- Client Relationship Management
Timeline
Client Service Executive
ROLZO Ltd.
05.2022 - 12.2024
Reservations Officer
Seda Vertis North Hotel
09.2018 - 06.2021
Customer Operations Executive
eatigo Philippines Inc.
02.2018 - 08.2018
Intern
Department of Tourism – Philippines
06.2016 - 08.2016
Bachelor of Science - Leisure and Tourism Management
Miriam College
Bachelor of Science - Tourism
University of The Philippines
St. Theresa’s College
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