Katrina Van Mallari
ANGELES CITY
Summary
Birthdate : January 10, 2003
Age : 22
Skilled in communication and organisation, I excel at managing complex schedules and facilitating efficient operations. My background in administrative roles has honed my ability to handle multiple tasks with precision and discretion. Team collaboration and problem-solving are strengths, enabling me to support executive functions seamlessly.
Overview
6
6
years of professional experience
Work History
Health Care Assistant
Knack Global
06.2025 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Advocate, Health Care
Concentrix
09.2024 - 05.2025
- Handled high-volume telephone calls to address and resolve customer queries.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Built rapport with customers through courteous and professional communications.
Customer Service Representative
iQor
11.2023 - 03.2024
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Processed and issued product orders and service upgrades for customers.
Customer Service Representative
Alorica
04.2021 - 12.2023
- Handled high-volume telephone calls to address and resolve customer queries.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
Cashier
McDonald's
08.2019 - 01.2021
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Advised customers on menu items, took orders and processed payments.
- Served customers efficiently, taking orders and processing payments with accuracy and speed.
Education
College
BS in Electronics and Communication Engeering
2022
Alternative Learning School
2021
Junior High School
Republic Central Colleges
2017
Elementary
M. Nepomuceno Elementary School
2015
Skills
- Customer Service
- Communication
- Time Management
- Adaptability
- Problem Solving
- Empathy
References
- Name : Ryan Tiglao || 09498810410 || Government Official
- Name : Angelica Tayag || 09634026153 || CSR
Timeline
Health Care Assistant
Knack Global
06.2025 - Current
Advocate, Health Care
Concentrix
09.2024 - 05.2025
Customer Service Representative
iQor
11.2023 - 03.2024
Customer Service Representative
Alorica
04.2021 - 12.2023
Cashier
McDonald's
08.2019 - 01.2021
Alternative Learning School
Junior High School
Republic Central Colleges
Elementary
M. Nepomuceno Elementary School
College
BS in Electronics and Communication Engeering
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