Katrina Olivia Mulles

• Answer and manage incoming calls, emails, and messages from patients.
• Schedule, reschedule, and cancel patient appointments.
• Provide patients with information regarding medical procedures, pre-appointment preparations, and follow-up instructions.
• Maintain and update electronic medical records (EMR) and patient files.
• Coordinate with pharmacies for prescription refills and handle prior authorization requests.
• Conduct follow-up calls to patients regarding their treatment plans, test results, and other healthcare needs.
• Monitor patient progress and report any concerns to healthcare providers.
• Educate patients on medication adherence, lifestyle modifications, and other health-related topics as instructed by healthcare providers.
• Coordinate referrals, laboratory tests, imaging studies, and other medical services.
• Adhere to HIPAA and other relevant privacy and confidentiality regulations.

• Develop and implement customer service policies, procedures, and standards.
• Manage workflows and schedules to ensure adequate coverage and timely responses to customer inquiries.
• Monitor daily operations to ensure consistent and efficient service delivery.
• Handle escalated customer issues and complaints, providing resolution in a timely and satisfactory manner.
• Provide coaching, mentoring, and development opportunities to enhance team skills.

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• Respond to customer inquiries via phone promptly and professionally.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with placing orders, processing returns, and handling exchanges.
• Address customer complaints and concerns, providing timely and effective solutions.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.

• Greet customers as they enter the store and provide a welcoming atmosphere.
• Assist customers with locating products, answering questions, and providing product information.
• Handle customer complaints or refer them to a supervisor if necessary to ensure customer satisfaction.
• Restock shelves, racks, and displays with merchandise to ensure that products are always available to customers.
• Assist with inventory counts and stockroom organization as needed.
• Work collaboratively with other sales clerks, supervisors, and management to achieve store goals.