Katrina Kookie C. Nepomuceno
Cleaner /Cook
Quezon City, Metro Manila,QUEZON CITY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Food Concessioner (philflex Cable Wire)
Phylo's Kitchenette
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Customer Service Representative
Majorel Philippines
04.2021 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Business Owner
Phylo's Kitchenette
02.2015 - 11.2019
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
Cabin Stewardess
Jebsens Maritime
09.2009 - 08.2010
- Contributed to team success by cross-training in various roles, increasing overall efficiency and adaptability within the crew.
- Promoted guest loyalty through attentive service paired with genuine warmth at every touchpoint throughout their flight experience.
- Conducted regular cabin checks during long-haul flights, monitoring passenger wellbeing and offering assistance as needed.
- Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
Cabin Stewardess
CF Sharp Shipping Agency
09.2008 - 03.2009
- Adhered strictly to sanitation guidelines, promoting a healthy onboard environment for both guests and crew members alike.
- Supported efforts to reduce waste by adhering to ship recycling guidelines and minimizing resource usage where possible.
- Promoted positive team dynamics among fellow stewards through clear communication and collaboration during shifts.
- Improved turnaround times for cabin preparation by working closely with team members during busy periods.
Manager
VIDEO MUSIC LOUNGE
01.2004 - 02.2008
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Receptionist
Video Music Lounge Corp
03.2001 - 02.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Associate of Science - Hotel, Resort And Restaurant Management
Philippine Women's University
04.2001 -
Skills
Friendly, positive attitude
Timeline
Food Concessioner (philflex Cable Wire)
Phylo's Kitchenette
07.2024 - Current
Customer Service Representative
Majorel Philippines
04.2021 - 02.2023
Business Owner
Phylo's Kitchenette
02.2015 - 11.2019
Cabin Stewardess
Jebsens Maritime
09.2009 - 08.2010
Cabin Stewardess
CF Sharp Shipping Agency
09.2008 - 03.2009
Manager
VIDEO MUSIC LOUNGE
01.2004 - 02.2008
Associate of Science - Hotel, Resort And Restaurant Management
Philippine Women's University
04.2001 -
Receptionist
Video Music Lounge Corp
03.2001 - 02.2004
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