Katrina Daisy Gatchalian
FREELANCE VIRTUAL ASSISTANT
Quezon City
Overview
12
12
years of professional experience
17
17
years of post-secondary education
1
1
Language
Work History
Virtual Assistant
meMR Health
6 2023 - 4 2024
- Responsible for making outbound calls and emails to retrieve, record, and monitor medical data of patients and healthcare providers
- Research relevant information about healthcare providers
- Assist in updating the company's database
- Handle all operations related to data storage and retrieval, including ticket creation, completion and monitoring.
Assistant Property Manager
Housemark
11.2022 - 02.2024
- Attend to landlords concerns through email
- Attend to tenants concerns through email
- Organise vacate process for moving out tenants
- Send Calendar Invites to Full Team - Move out Dates
- Review repairs/maintenance requests from tenants
Caregiver
Private Individual
11.2021 - 11.2022
- Assisted patient at home on a daily basis, supporting in personal care tasks, such bathing, dressing, or eating
- Administered medications in accordance with doctors’ prescriptions
- Performed light housework, such as cleaning, and preparing meals
Senior Account Executive
Diligo Management Pte Ltd
04.2020 - 10.2021
- Responsible for service delivery tasks such as LinkedIn research, outreach
- Researching and conducting data to prepare documents for review
- Provide general administrative support
- Calendar Management
- Email Management.
Recruitment Specialist
Nezda Technologies Inc.
03.2019 - 03.2020
- Responsible for identifying future hiring needs, designing job descriptions, sourcing candidates through databases and social media
- Answered calls and screened potential applicants for licensure and knowledge
- Invited good applicants for interviews and conducted informed interviews and reviews of resume
Customer Service Representative
Concentrix former Convergys
07.2012 - 01.2019
- Managing incoming and outgoing calls
- Building good relationships with customers
- Resolving complaints and following up on resolutions
- Following procedures and policies.
Education
Bachelor of Science - Psychology
Trinity University of Asia
Quezon City, Metro Manila, Philippines 04.2001 - 04.2018
Timeline
Assistant Property Manager
Housemark
11.2022 - 02.2024
Caregiver
Private Individual
11.2021 - 11.2022
Senior Account Executive
Diligo Management Pte Ltd
04.2020 - 10.2021
Recruitment Specialist
Nezda Technologies Inc.
03.2019 - 03.2020
Customer Service Representative
Concentrix former Convergys
07.2012 - 01.2019
Bachelor of Science - Psychology
Trinity University of Asia
04.2001 - 04.2018
Virtual Assistant
meMR Health
6 2023 - 4 2024