Katrina Aljean Abacan
Data Analyst
Meycauayan, Bulacan
Summary
With 13 years of experience in the BPO industry, I have developed a strong knowledge base in finance, insurance, information technology, and property management. My expertise includes data analysis and visualization, sales reporting, and maintaining excellent client interactions. I possess leadership skills and effective communication abilities. Throughout my career, I have worked with companies offering Software-as-a-Service (SaaS) solutions for property management, financing, and project management. I am familiar with various platforms such as Zoom, Skype, Teams, Slack, Missive, QuickBooks, Bill.com, and FactorFox. I have a high level of expertise in MS Excel, including advanced knowledge and VBA macro programming, as well as proficiency in other MS Office applications (Outlook, PowerPoint, Word, MySQL). Additionally, I have intermediate knowledge of Google Suite applications and possess basic skills in photo and video editing. I am highly reliable, resourceful, and dedicated to achieving results that meet the needs of customers.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Data Analyst
LegalMatch Philippines
Cebu City
01.2022 - Current
- Identified, analyzed and interpreted trends or patterns of case volumes from Looker and Google Analytics
- Help design and optimize dashboards
- Deployed predictive analytics models to forecast future trends.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Documented effective and replicable methods for extracting data and organizing data sources
Data Curator
Veeva LINK
Remote
11.2022 - 02.2023
- Data research on Life Sciences industry
- Compiled information and input into Veeva database
Sales Data Analyst
Thankz Offshore Staffing
Remote
07.2021 - 12.2022
- Assist in maintaining the customer accounts on Salesforce
- Project-Based / Contractual post only
Insurance Financial Account Manager
RealPage Philippines
Pasig City
05.2020 - 08.2021
- Insurance commission calculation on a monthly and quarterly basis
- Handles client engagement for vendor setup concerns
Initiated Mailbox Management system - Assisted Client Business Reviews presentations via PowerBI
- Initiated templates for team files (Leaves, Trainings, etc)
- Spearheaded IFAM Process Training in the Customer Success Department (Knowledge Sharing)
- Graduated to Leadership Training facilitated by DDI Certified Instructor (Official Graduate)
- Coordinate team’s Diversity and Training activities (Host/Facilitator)
Data Analyst III
RealPage Philippines
Pasig City
08.2017 - 05.2020
- Awarded with Greenbelt Certification for Parsing AHT Improvement
- Parsing client reports, quality assurance, utility testing and strategy planning for handling team's workload
- Periodic update of procedural documents
- Organized and Facilitate Process Trainings for Cross-Functional Integration
- Special Projects include automation of Capacity Calculation and Basic & Intermediate Excel training facilitation
- Assigned as Point-of-Contact to coordinate team’s IT and BCP,
- Innovations, Training, Administrative goals.
Maintained good attendance, productivity, quality and efficiency rates
Senior Finance Analyst
CGI
Taguig City
05.2014 - 05.2017
- Opportunity Management Reporting
- Sales Order Tracking
- Utilization of SharePoint as Workspace for Executive Step Reviews
- Client Meeting Reporting
- Client Relationship Management Tool Super-User (PSA)
- Resource Management via SAP
- Compliance Report for Mandated Trainings
- Customer Satisfaction Ratings Report
- Deputy Team Leader
Payroll Associate
CGI
Taguig City
04.2012 - 05.2014
- Starter Contracts and other payroll documents using SAP and Heroma (Swedish Payroll System)
- Back-up process leader of Parental Allowance and Deductions & Additions process
- Corporate Events Organizing Team Member
Education
Bachelor of Science - Commerce
St. Scholastica's College
Manila 06.2005 - 03.2010
Skills
MS Excel
Accomplishments
- Synergy and Workhorse Excellence Awards of 2019 Nominee | RealPage | 2019
- Top Scorer - RealPage's Green Belt Certification of 2019 | RealPage | 2019
- Excellence in Delivering a Service | CGI | 2016
- Partnership & Quality, Intrapreneurship & Sharing | CGI | 2015
- Best Team Award for Events | CGI | 2015
- Dedication | CGI | 2015
- Commitment CGI | 2012
Timeline
Data Curator
Veeva LINK
11.2022 - 02.2023
Data Analyst
LegalMatch Philippines
01.2022 - Current
Sales Data Analyst
Thankz Offshore Staffing
07.2021 - 12.2022
Insurance Financial Account Manager
RealPage Philippines
05.2020 - 08.2021
Data Analyst III
RealPage Philippines
08.2017 - 05.2020
Senior Finance Analyst
CGI
05.2014 - 05.2017
Payroll Associate
CGI
04.2012 - 05.2014
Bachelor of Science - Commerce
St. Scholastica's College
06.2005 - 03.2010
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