KATRINA D. MARQUEZ

Diligent Operations Lead with comprehensive background in streamlining operations and leading cross-functional teams. Proven ability to optimize processes and drive efficiency, resulting in significant improvements in productivity. Demonstrated expertise in strategic planning and project management.

• Leadership & Team Management – Ability to oversee, train, and support staff, ensuring smooth event operations.
• Customer Service – Excellent communication and interpersonal skills to engage with clients and ensure a great photo booth experience.
• Technical Proficiency – Understanding of photo booth equipment, cameras, lighting, printers, and software.
• Problem-Solving – Quick thinking to troubleshoot technical or logistical issues during events.
• Event Coordination – Ability to manage schedules, logistics, and client expectations for seamless execution.
• Marketing & Branding Knowledge – Familiarity with social media, branding, and customer engagement to enhance event exposure.
• Attention to Detail – Ensuring high-quality photos, proper equipment setup, and a smooth user experience.
• Time Management – Efficient handling of multiple events, setups, and team coordination.
• Customer Service - Handled calls for customers who have some inquiries.
• Basic Troubleshooting - Responsible for basic troubleshooting.
• Sales - Upselling new products and services to customers.
• Email and Livechat - Corresponding to customers via email and livechat.
• Escalations - Handling customer’s complaints and escalations.
• Assigned POC of the team.

• Height: 5 feet 4 inches
• Date of Birth: 09/18/84

• Leadership & Team Management – Ability to oversee, train, and support staff, ensuring smooth event operations.
• Customer Service – Excellent communication and interpersonal skills to engage with clients and ensure a great photo booth experience.
• Technical Proficiency – Understanding of photo booth equipment, cameras, lighting, printers, and software.
• Problem-Solving – Quick thinking to troubleshoot technical or logistical issues during events.
• Event Coordination – Ability to manage schedules, logistics, and client expectations for seamless execution.
• Marketing & Branding Knowledge – Familiarity with social media, branding, and customer engagement to enhance event exposure.
• Attention to Detail – Ensuring high-quality photos, proper equipment setup, and a smooth user experience.
• Time Management – Efficient handling of multiple events, setups, and team coordination.
• Customer Service - Handled calls for customers who have some inquiries.
• Basic Troubleshooting - Responsible for basic troubleshooting.
• Sales - Upselling new products and services to customers.
• Email and Livechat - Corresponding to customers via email and livechat.
• Escalations - Handling customer’s complaints and escalations.
• Assigned POC of the team.