Katrina G. Bustamante
Senior Analyst
Pasig City
Summary
Results-driven professional seeking a position in a dynamic work environment that fosters growth and collaboration. Eager to leverage skills and expertise to contribute effectively to company objectives while embracing opportunities for personal and professional development. Committed to continuous learning and improvement, ensuring alignment with organizational goals and success. Passionate about making a meaningful impact within a forward-thinking team.
Overview
12
12
years of professional experience
Work History
Senior Analyst
SPX Express (Shopee Philippines Inc.)
10.2024 - Current
- Reports Analyst (October 2024 up to the present)
Senior Analyst
SPX Express (Shopee Philippines Inc.)
02.2023 - 10.2024
- Claims and Investigation (February 2023 to October 2024)
Senior Analyst
SPX Express (Shopee Philippines Inc.)
02.2022 - 02.2023
- Rider Support (February 2022 to February 2023)
Senior Analyst
SPX Express (Shopee Philippines Inc.)
03.2021 - 02.2022
- Customer Service Last Mile Support (March 2021 to February 2022)
Risk Operations Analyst
Ubiquity Global Services
08.2019 - 11.2019
- Risk Operations Analyst (August 2019 to November 2019)
Operations CSR II
TELUS International
08.2015 - 08.2019
- Operations CSR II (August 2015 to August 2019)
Transaction Processing Analyst – Accounts Payable Helpdesk
Accenture
12.2014 - 05.2015
- Transaction Processing Analyst – Accounts Payable Helpdesk (December 2014 to May 2015)
SAP PA Administrator in SAP HCM, HRIS
Universal Robina Corporation (Branded Consumer Foods Group)
04.2014 - 10.2014
- SAP PA Administrator in SAP HCM, HRIS (April 2014 to October 2014)
Master Data Encoder, HRIS
Universal Robina Corporation (Branded Consumer Foods Group)
11.2013 - 04.2014
- Master Data Encoder, HRIS (November 2013 to April 2014)
Education
Bachelor of Science - Human Resource Development Management
Pasig Catholic College
04.2001 -
High School Diploma -
Pasig Catholic College
04.2001 -
Skills
Excellent verbal and written communication
Active listening and empathy
Conflict resolution and de-escalation
Patience and professionalism under pressure
Problem-solving and critical thinking
Customer Relationship Management (CRM) software (eg, Zendesk, Salesforce)
Skilled in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Google Workspace (Docs, Sheets, Gmail)
References
References available upon request
Training
- Reports Analyst Training (October 2024)
- Effective Communication (May 2022)
- QA Training (2017)
- End to End Accounts Payable Training (March 2 to 12, 2015)
- Customer Service Training by Capability And Development Team (January 2015)
- SAP HCM TM Module by JG Summit Corporate Information System (March 2014)
- SAP HCM PA Module by JG Summit Corporate Information System (February 2014)
- HR PRO CITRIX Timekeeping by URC Information System Division (January 2014)
Timeline
Senior Analyst
SPX Express (Shopee Philippines Inc.)
10.2024 - Current
Senior Analyst
SPX Express (Shopee Philippines Inc.)
02.2023 - 10.2024
Senior Analyst
SPX Express (Shopee Philippines Inc.)
02.2022 - 02.2023
Senior Analyst
SPX Express (Shopee Philippines Inc.)
03.2021 - 02.2022
Risk Operations Analyst
Ubiquity Global Services
08.2019 - 11.2019
Operations CSR II
TELUS International
08.2015 - 08.2019
Transaction Processing Analyst – Accounts Payable Helpdesk
Accenture
12.2014 - 05.2015
SAP PA Administrator in SAP HCM, HRIS
Universal Robina Corporation (Branded Consumer Foods Group)
04.2014 - 10.2014
Master Data Encoder, HRIS
Universal Robina Corporation (Branded Consumer Foods Group)
11.2013 - 04.2014
Bachelor of Science - Human Resource Development Management
Pasig Catholic College
04.2001 -
High School Diploma -
Pasig Catholic College
04.2001 -