Katrina Alfonso
English Teacher
Sariaya
Summary
Dedicated and experienced ESL teacher with 14 years of experience in online education. Possesses a Bachelor's degree in Secondary Education majoring in English. Skilled in communication and adept at teaching Chinese students. Seeking to bring expertise and passion for teaching.
Overview
17
17
years of professional experience
Work History
English as Second Language Teacher
KnowEnglish Tutorial Services
- Current
- Conducted online English lessons for students of various ages and proficiency levels
- Developed customized lesson plans to meet the individual needs of students
- Utilized interactive teaching methods to engage students and enhance learning
- Provided feedback and assessments to track student progress.
Customer Service Representative
ManpowerGroup Philippines (Hewlett & Packard)
04.2021 - 08.2022
- Handled customer concerns, inquiries, and technical support
- Handled incoming calls, emails, and chat support
- Handled claims for the customers
- Handled tracking of shipments of orders
- Liaised between Customer Service and Technical Support teams.
HR/Recruitment Team
Acadsoc Ltd
07.2018 - 01.2019
- Handled recruitment
- Duties included Initial Interview, Applicant Assessment, Final Assessment, Admin Tasks, Ensure data management and update, Coordinate with other teams with regard to statuses of applicants and their requirements.
English as First Language Teacher
Sharp English Academy
01.2017 - 06.2018
- Handled English classes for Chinese students age 3 – 65 years.
Customer Service Representative
Manpower Services – Hewlett & Packard
10.2014 - 08.2016
- Handled customer concerns, inquiries, and technical support
- Handled tracking of shipments of orders
- Liaised between Customer Service and Technical Support teams.
English as Second Language Teacher
YBM Phone and Talk
10.2010 - 06.2014
- Handled English classes for Korean students age 3 – 65 years.
Data Encoder | Assistant
Four M Tailoring
11.2007 - 05.2010
- Handled data mining and encoding
- Handled bank deposits and other Accounting needs of the company
- Handled receiving of guests
- Handled incoming and outgoing calls to clients and customers.
Education
Bachelor of Secondary Education - English
National College of Business and Arts
Taytay, RizalHigh School Diploma - undefined
St. Francis High School
Skills
Excellent communication skills
Proficient in online teaching platforms
Experience teaching Chinese students
Cultural sensitivity and adaptability
Strong organizational skills
References
Available upon Request
Training
- The Role of English in a Job Market Environment, 09/21/03, UP Allumni Hotel, University of the Philippines, Diliman, Quezon City
- Speaking and Listening in English, 10/03/04, UP Alumni Center, University of the Philippines, Diliman, Quezon City
Timeline
Customer Service Representative
ManpowerGroup Philippines (Hewlett & Packard)
04.2021 - 08.2022
HR/Recruitment Team
Acadsoc Ltd
07.2018 - 01.2019
English as First Language Teacher
Sharp English Academy
01.2017 - 06.2018
Customer Service Representative
Manpower Services – Hewlett & Packard
10.2014 - 08.2016
English as Second Language Teacher
YBM Phone and Talk
10.2010 - 06.2014
Data Encoder | Assistant
Four M Tailoring
11.2007 - 05.2010
English as Second Language Teacher
KnowEnglish Tutorial Services
- Current
Bachelor of Secondary Education - English
National College of Business and Arts
High School Diploma - undefined
St. Francis High School
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