Google Workspace Microsoft Office Canva WordPress Squarespace Kajabi Trello Slack Zoom Microsoft Teams Otterai
Hi, I’m
Katlyn Rhee Macaya
EXECUTIVE ASSISTANT
Cagayan de Oro City
Summary
Organized and dedicated Virtual Assistant with nearly six years of experience providing executive, administrative, and recruitment support to an Australian HR company. Experienced in calendar and inbox management, client communication, recruitment coordination, document preparation, research, workflow management, and executive support. Skilled in Google Workspace, Microsoft Office, Canva, Kajabi, Squarespace, Wordpress, Otter.ai, ChatGPT, Trello, Slack, and Zoom, with experience in LinkedIn content creation, podcast publishing, and lead generation. In addition to my virtual assistance background, I am an Online ESL Teacher, bringing strong communication, adaptability, and customer service skills gained from working with students from diverse cultural backgrounds. Recognized for being detail-oriented, proactive, and dependable, with a strong commitment to building long-term client relationships and delivering high-quality support in remote work environments.
Overview
10
years of professional experience
Work History
BROADLEYHR
Executive & Recruitment Administrative Assistant
10.2021 - 06.2026
Job overview
- Updated the company website using Squarespace, including page creation, and content updates.
- Designed basic graphics using Canva and created LinkedIn posts to support the CEO's professional branding and company marketing initiatives.
- Manage recruitment processes, including resume screening, and candidate shortlisting.
- Prepare a schedule for clients and candidates and coordinate interview scheduling.
- Prepare interview documents for clients and candidate.
- Prepare recruitment reports and candidate shortlists for client and for consultants.
- Manage executive calendars and coordinate meetings between clients and candidates.
- Handle email management and client correspondence.
- Draft professional emails, reports, and administrative documents.
- Monitor deadlines and maintain organized recruitment workflows.
BPO HEROES
General Virtual Assistant (Part-Time)
01.2020 - 01.2021
Job overview
- Conducted LinkedIn lead generation and prospect research.
- Edited podcast videos and prepared content for YouTube publication.
- Transcribed podcast interviews using Otter.ai, ensuring high accuracy and proper formatting.
- Updated and published podcast episodes on Kajabi, including episode content, descriptions, and related resources.
- Uploaded and maintained podcast and YouTube channel content.
- Managed email correspondence and organized inboxes.
- Provided administrative support and handled various virtual assistant tasks.
BEST4U
E-commerce Virtual Assistant
01.2020 - 12.2020
Job overview
- Updated and maintained the company website using WordPress, including product pages, content, and basic page design.
- Posted products on online marketplaces, including Alibaba
Edited product images and website content - Conducted lead generation and prospect research
- Managed and updated product listings across multiple platforms
JC&EN Franchising and Food Services
Marketing Consultant
01.2018 - 01.2019
Job overview
- Conducted weekly tour seminars and presentations.
- Assisted clients and converted inquiries into sales.
- Handled client concerns and complaints.
- Achieved daily, weekly, and monthly sales targets.
- Managed online brand postings and promotions.
- Ran weekly Facebook advertising campaigns.
Mang-Inasal
Assistant Restaurant Manager
01.2016 - 01.2018
Job overview
- Ensure highest standard of service delivery on all packages (dine-in, take-out) 90% above performance.
- Address customer queries, complaints, bulk orders, as well as maintain customer interaction.
- Hiring, Selection, Planning - ensure 100% compliance of pre-employment requirements.
- Regularly update/implement training system based on set schedule.
- Implement trainers training program based on planned schedule/quality and skilled trainers.
- Regularly update & maintain training materials, manuals, references.
- To effectively manage shifts, floor control, positioning, and sales planning both service and production.
- Ensure 100% compliance on all cash control audit.
- Ensuring all internal cash controls of cash pull-outs, change, finds, petty cash funds, deposits, coins and bills availability, payments, vault security, etc.
- Ensure 100% quantity and quality of products delivered.
- Ensure all products delivered are within shelf-life.
- Daily monitoring of the product's shelf-life.
- Daily inventory of products before and after store operation.
- Planning & Organizing - plans ahead of schedule & effectively organize according to needs.
- Leadership - to motivate & inspire subordinates, maintain good discipline.
- Problem Solving - to anticipate potential problems before it occurs.
- Decision Making - to make effective decisions. Highly decisive & effective even in complex situation.
- Management Control - to implement & control programs and projects.
- Delivery of Commitments - submissions according to deadlines of reports, agreements ahead of time & within quality standard.
- Cagayan Prime Foods Corporation
- Point of Sale (POS)
- Kitchen
- Service
- Recruitment & Selection
- Crew Orientation Seminar
- Crew Training System
Education
Ateneo De Cagayan UniversityCagayan De Oro City
Bachelor of Science from Psychology
01.2015
Skills
- Executive & Administrative Support
- Calendar & Inbox Management
- Meeting & Interview Coordination
- Document Preparation & Report Writing
- Data Entry & Records Management
- Client Communication
- Project Coordination
- Research & Workflow Management
- SOP Documentation
- Lead Generation
- LinkedIn Content Management
- Social Media Content Creation
- Podcast Publishing & Content Management
- WordPress Management
- Website Content Management
- Attention to Detail
- Time Management
- Problem Solving
- Adaptability
- Confidentiality
References
- Kate Broadley, Chief Executive, BROADLEYHR - upon request
- Jillyvi Amoy, Recruitment Assistant, BROADLEYHR - upon request
Certification
- General VA Mastery Course
- Social Media Manager Course
Software
Timeline
Executive & Recruitment Administrative Assistant
BROADLEYHR
10.2021 - 06.2026
E-commerce Virtual Assistant
BEST4U
01.2020 - 12.2020
General Virtual Assistant (Part-Time)
BPO HEROES
01.2020 - 01.2021
Marketing Consultant
JC&EN Franchising and Food Services
01.2018 - 01.2019
Assistant Restaurant Manager
Mang-Inasal
01.2016 - 01.2018
Ateneo De Cagayan University
Bachelor of Science from Psychology