KATLEEN MAY F. MANGASER
Muntinlupa
Summary
A dedicated Customer Service Professional with over five years of experience delivering exceptional support in dynamic and fast-paced environments. Skilled in handling inquiries, resolving concerns efficiently, and fostering positive client relationships. Known for a proactive attitude, integrity, and commitment to continuous learning.
Overview
8
8
years of professional experience
Work History
REP II, Customer Service Representative -VOICE
Cardinal Health International Philippines
07.2022 - Current
- Handle inbound customer calls and resolve product-related concerns
- Document client interactions and update internal systems
- Coordinate with cross-functional teams to resolve issues
Customer Service Representative
Synchrony Financial
10.2020 - 03.2022
- Provided assistance for financial services and billing inquiries
- Maintained high customer satisfaction through quick resolution
- Handled sensitive financial data with confidentiality and care
Customer Service Representative
Infinit-O Manila Inc.
11.2019 - 06.2020
- Responded to customer queries via phone and email
- Escalated issues and followed up to ensure closure
Internal Management Trainee
Topserve Service Solutions Inc.
01.2018 - 11.2018
- HR Recruitment: Conducted interviews, sourcing, and job fairs
- HR Admin/Benefits: Managed 201 files, processed documents, and monitored benefits
- Training & Development: Led orientations and teambuilding events
- Customer Relations: Addressed employee inquiries and coordinated with clients
- Operations: Managed deployment, scheduling, performance monitoring, and reports
Customer Service Representative
Startek Phillippines Inc.
01.2018 - 11.2018
- Delivered high-quality technical support for U.S.-based clients
- Resolved software and hardware issues with accuracy and efficiency
- Met KPIs in call handling time and first-call resolution
- Documented technical issues and escalated unresolved problems
Education
Mapua University
01.2017
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St. John Fisher School
Imus, Cavite01.2013
Skills
- Strong interpersonal and communication skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Basic troubleshooting of network/WiFi issues
- Experienced with Canva and CapCut for editing/design
- Flexible and adaptable in high-pressure environments
- Excellent task and time management
- Knowledgeable in HRIS and internal systems
- Event organizing and knowledge base article creation
Training
- A seminar on work values (Mapua University)
- Introduction to Global Communication (Global Communications & Management Academy – Eperformax )
- Disciplinary Actions & Code of Conduct Training
- Topserve Service Solutions, Inc. And Jollibee Food Corp. Train the Trainers Certification Program
Disclaimer
I am keen to continue my career and prepared to work hard in order to achieve my organization objectives and I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
REP II, Customer Service Representative -VOICE
Cardinal Health International Philippines
07.2022 - Current
Customer Service Representative
Synchrony Financial
10.2020 - 03.2022
Customer Service Representative
Infinit-O Manila Inc.
11.2019 - 06.2020
Customer Service Representative
Startek Phillippines Inc.
01.2018 - 11.2018
Internal Management Trainee
Topserve Service Solutions Inc.
01.2018 - 11.2018
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St. John Fisher School
Mapua University