Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kathryn Mae Pangilinan

Quezon City, Metro Manila
Kathryn Mae Pangilinan

Summary

Diligent General Virtual Assistant with robust background in administrative support. Successfully managed wide range of tasks including scheduling, email management, and client communication. Demonstrated proficiency in multitasking and maintaining high levels of organization.

Experienced with managing diverse administrative tasks and client communications efficiently. Utilizes strong organizational skills to maintain smooth operations. Track record of enhancing productivity through effective time management and attention to detail.

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering 10 years of experience providing quality administrative support to clients.

Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
years of professional experience

Work History

Azova Health

Customer Support Specialist
12.2020 - 12.2021

Job overview

  • Handles customer chat by responding to their concerns.
  • Assisting customer in taking the remote Covid-19 test.
  • Assisting customers in purchasing the test kits online.
  • Assisting customers in setting an appointment for a video call to approve the result in testing online.
  • Monitored customer satisfaction by conducting surveys and gathering feedback post-interaction.
  • Handled customer inquiries by providing clear and accurate information about products and services.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

CasesOnDeck

General Virtual Assistant - Part Time
01.2019 - 07.2021

Job overview

  • Basic Graphic Designing
  • Posting products online in Shopify
  • Improved workflow by conducting research on various topics for the benefit of the team and clients.
  • Create product content before scheduling a post online.
  • Handles orders and dropshipping
  • Managed to post at least 20-25 products per day.
  • Was able to edit product image 10 per day.
  • Optimized search engine rankings with keyword research implementation on website content for improved online visibility.

Acadsoc

Online English Tutor
07.2018 - 11.2019

Job overview

  • Utilized assessment tools to track student progress and adjust teaching methods.
  • Fostered love for reading by integrating literature into lessons and discussions.
  • Designed curriculum materials to align with student interests and learning objectives.
  • Developed engaging lesson plans by incorporating multimedia resources and interactive activities.
  • Provided one-on-one support to struggling students to boost language abilities.
  • Interacted positively with individuals from different backgrounds, all levels of language experience and with variety of learning disabilities.
  • Managed to teach 16 students per 8 hours shift.

Teleperformance

Customer Service Representative
01.2017 - 01.2018

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Canvas Insider

General Virtual Assistant - Part Time
07.2016 - 07.2017

Job overview

  • Improved workflow by conducting research on various topics for the benefit of the team and clients.
  • Streamlined communication by managing and organizing client emails, ensuring timely responses and proper prioritization.
  • Provided administrative support managing office supplies inventory maintenance requests facilities upkeep contributing organized efficient workspace environment.
  • Demonstrated adaptability flexibility when managing multiple priorities shifting deadlines adjusting work plans accordingly meet evolving needs.
  • Enhanced client satisfaction by providing exceptional customer service through prompt and professional email correspondence.
  • Assisted in content creation for blog posts, newsletters, presentations, and marketing materials to expand company outreach.

Pet Travel Corner

General Virtual Assistant - Seasonal
11.2016 - 05.2017

Job overview

  • Increased team efficiency by scheduling appointments, meetings, and conference calls for multiple executives.
  • Improved workflow by conducting research on various topics for the benefit of the team and clients.
  • Facilitated smooth business operations by maintaining and updating accurate records of company documents and files.
  • Optimized search engine rankings with keyword research implementation on website content for improved online visibility.
  • Online store management
  • Product editing and listing
  • Basic Graphic Designing on products listed
  • Managed to list 10 products per week with a blog posting

Virtual Staff Hunter

Recruitment Officer
03.2015 - 03.2017

Job overview

  • Conducted thorough pre-employment screenings, including reference checks, background verifications, and skills assessments, ensuring compliance with all legal regulations and company policies.
  • Continuously refined recruitment strategies based on industry trends, emerging technologies, and shifting organizational needs, ensuring ongoing alignment with overall business objectives.
  • Facilitated timely feedback exchanges between candidates and hiring managers throughout the selection process, fostering positive candidate experiences regardless of outcome.
  • Enhanced candidate experience by implementing streamlined recruitment processes and personalized communication strategies.
  • Hired employees and initiated new hire paperwork process.

VXI Global Holdings

Customer Service Representative
04.2014 - 11.2016

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Wanelo

Online Store Manager
01.2013 - 03.2015

Job overview

  • Addressed customer concerns promptly, resolving issues efficiently to maintain high satisfaction ratings.
  • Managed seasonal promotions effectively by planning ahead for product availability and adjusting marketing tactics accordingly.
  • Managed inventory levels to ensure timely fulfillment of customer orders and reduced stockouts.
  • Enhanced site search functionality for easier product navigation and better user experience.
  • Led a team of customer service representatives, providing coaching, training, and support to deliver exceptional customer experiences.
  • Analyzed sales data to identify trends, forecast future demand, and make informed purchasing decisions.
  • Implemented new e-commerce platform features, streamlining processes and improving overall efficiency.

IBM

Customer Service Representative
04.2012 - 01.2014

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Our Lady of Fatima University
Quezon City, Metro Manila, Philippines

Bachelor of Science from Nursing
03-2011

University Overview

  • [Position], [Program or Club], [Year] to [Year]
  • [Position], [Student Government Name]

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • Data entry
  • Help desk support
  • Call center experience
  • Live chat support
  • Ticket management
  • Quality assurance
  • Product knowledge
  • Active listening
  • Sales support
  • Customer response
  • Payment processing
  • Social media support
  • Multitasking and organization
  • Time management
  • Adaptability and flexibility
  • Verbal and written communication
  • Email communication
  • Online chat support
  • Friendly and patient
  • Tracking and documentation
  • Shopify
  • Administrative Support
  • Basic Graphic Designing
  • Image-editing
  • Social Media Management

Timeline

Customer Support Specialist

Azova Health
12.2020 - 12.2021

General Virtual Assistant - Part Time

CasesOnDeck
01.2019 - 07.2021

Online English Tutor

Acadsoc
07.2018 - 11.2019

Customer Service Representative

Teleperformance
01.2017 - 01.2018

General Virtual Assistant - Seasonal

Pet Travel Corner
11.2016 - 05.2017

General Virtual Assistant - Part Time

Canvas Insider
07.2016 - 07.2017

Recruitment Officer

Virtual Staff Hunter
03.2015 - 03.2017

Customer Service Representative

VXI Global Holdings
04.2014 - 11.2016

Online Store Manager

Wanelo
01.2013 - 03.2015

Customer Service Representative

IBM
04.2012 - 01.2014

Our Lady of Fatima University

Bachelor of Science from Nursing
Kathryn Mae Pangilinan