KATHRYN JOEI PONCE DELA CRUZ
San Rafael Tarlac City,PHILIPPINES
Summary
Performance-oriented professional with experience supporting revenue growth and account management across digital, healthcare, and retail environments. Skilled in managing SVIP and VIP client accounts, contributing to conversion performance in niche markets, and maintaining consistent engagement in high-volume settings. Brings a structured, client-focused approach, with strengths in operational efficiency, strategic execution, and delivering reliable, measurable results.
Overview
9
9
years of professional experience
Work History
Social Media Manager
FVA CHATTING AGENCY
12.2024 - 01.2026
- Led SVIP and VIP model account management with a strong focus on revenue growth, client retention, and relationship building.
- Executed high-conversion strategies within the GFE and FemDom niches to maximize subscriber engagement and sales.
- Managed high-traffic accounts efficiently while maintaining optimal response time and conversion performance.
- Consistently exceeded sales targets through data-driven messaging and assertive upselling techniques.
Site Administrator
Amicassa Processing Solutions, Inc.
05.2024 - 05.2025
- Oversaw site and office operations to ensure a smooth workflow.
- Managed documentation, reporting, and administrative functions.
- Delivered client-focused support and strengthened team coordination.
HMO Assistant
Central Luzon Doctors' Hospital
04.2018 - 11.2023
- Handled inpatient and outpatient HMO processing, billing, and ICD10 coding.
- Supported physicians, staff, and patients in managing healthcare services.
- Developed strong communication, organizational, and problem-solving skills.
- Applied effective sales techniques to achieve product targets.
- Provided excellent customer service and product demonstrations.
- Enhanced interpersonal and persuasion skills.
- Motivated professional with experience in healthcare administration, sales, and client relations. Skilled in product promotion, HMO processing, and customer engagement.
Product Specialist
Philippine OPPO Mobile Technology Inc.
07.2017 - 12.2017
- Achieved sales targets through effective product presentations and customer engagement, contributing to market growth.
- Provided excellent customer service and product demonstrations.
- Enhanced interpersonal and persuasion skills.
Education
Bachelor of Arts in English - Language and Literature
Tarlac State University
Tarlac City, TAR2017
Skills
- Customer Engagement
- Relationship Building
- Negotiation
- Persuasive selling
- Strong communication
- Interpersonal skills
- Problem-solving
- Client Support
- Goal-oriented
- Results-driven
- Adaptability
- Fast-paced environments
- High-conversion strategies
- Team coordination
- Communication skills
- Client retention
- Multitasking
References
- April De Lara, 0999-227-7583, delara.aeon@amicassa.com.ph, Manager
- Noel Bernabe, 0999-227-7583, nsbernabe@cldh.com.ph, HMO Supervisor
Timeline
Social Media Manager
FVA CHATTING AGENCY
12.2024 - 01.2026
Site Administrator
Amicassa Processing Solutions, Inc.
05.2024 - 05.2025
HMO Assistant
Central Luzon Doctors' Hospital
04.2018 - 11.2023
Product Specialist
Philippine OPPO Mobile Technology Inc.
07.2017 - 12.2017
Bachelor of Arts in English - Language and Literature
Tarlac State University