Kathryn Carl Matildo
San Fernando, Pampanga ,PAM
Summary
Accomplished Branch Manager with a proven track record at MK Kitchenware Trading, excelling in customer service and branch operations management. Demonstrated ability to exceed sales targets through strategic decision-making and effective staff management. Skilled in fostering customer relationships and enhancing team performance, resulting in increased customer satisfaction and employee retention.
Overview
11
11
years of professional experience
Work History
Branch Head
MK Kitchenware Trading
06.2022 - 10.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Head Cashier Supervisor
MK Kitchenware Trading
06.2022 - 10.2024
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Achieved high employee retention rates through motivational leadership and creating a positive work environment for staff members.
Tasker
Remotask/Quomunica IT Solution
01.2021 - 01.2022
- Implemented cost-saving measures while maintaining quality standards for optimal profitability.
- Provided excellent customer service, addressing concerns promptly and professionally for a high retention rate.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Adapted quickly to changing priorities or unforeseen challenges, demonstrating flexibility and resilience under pressure.
- Enhanced client satisfaction through consistent communication and timely updates on project progress.
Transcriptionist
Talk
03.2020 - 12.2020
- Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.
- Used headsets and transcribing software to take dictation of medical documents.
Spa Receptionist
Samatha Wellness and Spa
Cagayan De Oro
03.2016 - 03.2020
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Pharmacy Assistant
Bukidnon Pharmaceutical Multipurpose Cooperative
01.2014 - 01.2016
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Achieved high employee retention rates through motivational leadership and creating a positive work environment for staff members.
Education
Pharmacy Aide - Pharmaceutical Medicine
Philippine College Foundation
Valencia City, Bukidnon 04.2014
Skills
- Operations Management
- Staff Development
- Sales management
- Customer Service
- Decision-Making
- Cash Handling
- Verbal/written communication
- Proficient in MS Office
- Documentation
- Staff Training
- Staff Supervision
- Sales expertise
Timeline
Branch Head
MK Kitchenware Trading
06.2022 - 10.2024
Head Cashier Supervisor
MK Kitchenware Trading
06.2022 - 10.2024
Tasker
Remotask/Quomunica IT Solution
01.2021 - 01.2022
Transcriptionist
Talk
03.2020 - 12.2020
Spa Receptionist
Samatha Wellness and Spa
03.2016 - 03.2020
Pharmacy Assistant
Bukidnon Pharmaceutical Multipurpose Cooperative
01.2014 - 01.2016
Pharmacy Aide - Pharmaceutical Medicine
Philippine College Foundation