KATHRYN SIEGRID SALVEDIA
MARILAO
Summary
Hard-working and self-motivated virtual assistant with 4+ years of experience in customer support, data entry, and e-commerce. Skilled in handling customer inquiries via email, chat, and scheduling. Adept at using various digital tools to streamline processes and improve customer satisfaction.
Overview
6
6
years of professional experience
Work History
VA Data Entry Specialist
Sunderstorm
2023.03 - 2024.12
- Accurately inputted and managed large volumes of data to maintain organized and accessible records
- Ensured data integrity and confidentiality across multiple platforms
- Assisted in compiling and reviewing data reports to support operational decisions
- Collaborated with cross-functional teams to ensure the timely and accurate delivery of tasks
VA Customer Support (Email, Chat, Scheduling)
Kerenza LLC
2022.09 - 2024.12
- Provided customer support through email and chat, ensuring timely responses and issue resolution
- Scheduled and coordinated customer appointments efficiently, optimizing workflow
- Handled customer inquiries and complaints with professionalism and empathy
- Improved customer satisfaction by maintaining a high level of service and responsiveness
Senior Recruiting Coordinator
RippleMatch USA
2019.01 - 2022.07
- Coordinated full-cycle recruiting processes, including sourcing, interviewing, and onboarding
- Managed job fair schedules and communicated with candidates throughout the hiring process
Data Entry Specialist
Azure Philippines
2021.03 - 2022.06
- Digitized and organized data, ensuring accuracy and confidentiality
- Prepared, compiled, and sorted documents for data entry
Email and Instagram Support (Virtual Assistant)
WoofPalace Studio
2021.02 - 2022.05
- Assisted customers with sales transactions and inquiries via email and Instagram
- Addressed customer service issues promptly and followed up on purchase satisfaction
- Processed and logged daily shipping and receiving orders accurately
Email Support
InsightfulScience
2019.01 - 2022.05
- Responded to customer inquiries via email, ensuring timely and accurate communication
- Maintained records of customer interactions and issue resolutions
Senior Recruiting Coordinator
PSG Global Solutions
2020.02 - 2021.02
- Conducted pre-screening interviews and sourced candidates via various platforms
- Verified applicant information through reference checks
Education
Bachelor of Arts -
ADAMSON UNIVERSITY
Skills
- Customer Support (Email, Chat, Phone)
- Data Entry and Record Keeping
- Scheduling and Calendar Management
- Recruiting and Candidate Sourcing
- Multitasking and Time Management
- Attention to Detail and Accuracy
- Microsoft Office
- Google Workspace
- Zendesk
- Trello
- Assana
- Acumatica
- ServiceDesk
- Notion
- Slack
- Calendly
- Shopify
- Etsy
- Sendcloud
- EasyBill
Timeline
VA Data Entry Specialist
Sunderstorm
2023.03 - 2024.12
VA Customer Support (Email, Chat, Scheduling)
Kerenza LLC
2022.09 - 2024.12
Data Entry Specialist
Azure Philippines
2021.03 - 2022.06
Email and Instagram Support (Virtual Assistant)
WoofPalace Studio
2021.02 - 2022.05
Senior Recruiting Coordinator
PSG Global Solutions
2020.02 - 2021.02
Senior Recruiting Coordinator
RippleMatch USA
2019.01 - 2022.07
Email Support
InsightfulScience
2019.01 - 2022.05
Bachelor of Arts -
ADAMSON UNIVERSITY