Kathryn Joyce Lumabi
Taguig City
Summary
Experienced with passenger service processes, including check-in, boarding, and customer assistance. Utilizes effective communication and problem-solving skills to address passenger needs and ensure smooth operations. Knowledge of airline regulations and procedures to maintain compliance and safety.
Overview
6
6
years of professional experience
Work History
Passenger Service Agent
Macroasia Airport Services
NAIA TERMINAL 1 PARANAQUE CITY
06.2022 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Customer Service Agent
Concentrix
Mandaluyong City
08.2019 - 04.2022
- Interacting with the customer thru phone calls, chats, and emails to resolve their issues
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Ticketing Agent (OJT)
Jaunts and Journeys Travel Centre
Bacolod City
10.2018 - 04.2019
- Arranging flights, Dealing Rebooking, Group Booking in any airline (CEBPAC,PAL and2go)
- Answering Phone calls for ticket inquiry
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Managed group bookings, coordinating seating arrangements and other logistics for large parties of travelers.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Education
Bachelor’s in science - Tourism Management
Colegio San Agustin - Bacolod (CSAB)
Bacolod City, Province Of Negros Occidental, Philippines04-2019
Camp Crame High School - undefined
Camp Crame High School S.Y.
01.2014
Pembo Elementary School - undefined
Pembo Elementary School
01.2010
Skills
- - With Good Communication Skills
- - Can work independently and with a team with less supervision
- - Good at Time Management
- - Good in Customer Service
- - Proficient in Microsoft Office (Word, PowerPoint and Excel)
- Passenger assistance
- Customer service management
- Ticketing knowledge
- Ground operations
- Travel documentation
- Check-in procedures
References
Amelia, Quingco, MBA, +63925 -847 –6307, Colegio San Agutin Bacolod, Area Head of Tourism Management
Training
- Introduction to Amadeus Selling Platform April4,5,6,10,11,2018 Colegio San Agustin –Bacolod
- Connect Basic Reservations Course for Schools
- On board Training March7-1120182GO Group Inc. (MV. ST. THERESE CHILD OF JESUS) (BCD-MNL-BCD-ILO-CGY-ILO-BCD)
Timeline
Passenger Service Agent
Macroasia Airport Services
06.2022 - Current
Customer Service Agent
Concentrix
08.2019 - 04.2022
Ticketing Agent (OJT)
Jaunts and Journeys Travel Centre
10.2018 - 04.2019
Camp Crame High School - undefined
Camp Crame High School S.Y.
Pembo Elementary School - undefined
Pembo Elementary School
Bachelor’s in science - Tourism Management
Colegio San Agustin - Bacolod (CSAB)