Kathrine June De Guzman
Core Implementation Services - Delivery Senior Specialist
Manila
Summary
Results-driven professional with expertise in process improvement and client relations. Strong skills in communication and time management, leading to enhanced operational efficiency and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Core Implementation Services - Delivery Specialist
Amadeus IT Group
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed and implemented process improvements enhancing operational efficiency and accuracy.
- Collaborated with stakeholders to define project scopes, objectives, and deliverables ensuring alignment with expectations.
Account Manager
Amadeus IT Group
01.2023 - 12.2025
- Developed strategic account plans that aligned with clients' business objectives and growth opportunities.
- Managed client accounts, ensuring adherence to service level agreements and customer satisfaction.
- Led negotiations on contract renewals, resulting in improved terms and long-term partnerships.
- Coordinated cross-functional teams to deliver integrated solutions that enhanced customer experience.
Partner Development Specialist
Agoda International Philippines
10.2021 - 12.2022
- Cultivated partnerships with key stakeholders to enhance business growth and collaboration opportunities.
- Developed and delivered tailored presentations to engage prospective partners effectively.
- Managed onboarding process for new partners, ensuring smooth integration with Agoda's systems and protocols.
- Conducted market research to identify potential partners and assess competitive landscape trends.
- Analyzed partner performance metrics to identify areas for improvement and drive strategic recommendations.
Business Development Executive
Stylist in Pocket Inc.
04.2021 - 09.2021
- Account acquisition based on the Top 1000 Philippine Companies.
- Lead Generation and Account Management for assigned industries
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Developed and executed strategic partnerships to enhance market reach and brand visibility.
Assistant Sales Manager
Ezeego One Travel and Tours Inc.
03.2018 - 08.2019
- Responsible for Account Acquisition, Retention and Development
- Expanded the company's geographical reach by introducing the product to untapped markets such as Metro South and Baguio City.
- Developed strong client relationships for repeat business and increased referrals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Organized promotional events and interacted with community to increase sales volume.
Account Manager -United Airlines
Aerotel Limited Corporation
03.2009 - 04.2018
- Developed and executed strategic account plans aligned with customers - Travel agencies.
- Analyzed market trends to identify growth opportunities within existing accounts.
- Provided services to travel agents regarding booked activities and possible pressing concerns by offering best possible solution.
- Developed and executed strategic account plans aligned with company objectives.
- Collaborated with cross-functional teams to deliver tailored solutions for clients.
- Analyzed market trends to identify growth opportunities within existing accounts.
Ticketing and Reservation Officer - Royal Brunei
Global Airservices
02.2006 - 04.2009
- Managed flight control to reduce no-show passenger rates
- Accepts incoming calls for new bookings and flight reconfirmation
- Assisting passengers during flight irregularities
- Issue and re-issued airline tickets for walk-ins and phone -in passengers
Ticketing and Reservation Officer
Aviatica Travel Management Corporation
06.2004 - 02.2006
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Arts - Tourism
04.2001 -
- Recipient of Tourism Leadership award, 2003-2004
- President Tourism society SY 2003-2004
Skills
Process improvement
Client relations
Organizational effectiveness
Detail orientation
Time management
Conflict resolution
Interpersonal communication
Self-discipline
Professional punctuality
Timeline
Core Implementation Services - Delivery Specialist - Amadeus IT Group
01.2023 - Current
Account Manager - Amadeus IT Group
01.2023 - 12.2025
Partner Development Specialist - Agoda International Philippines
10.2021 - 12.2022
Business Development Executive - Stylist in Pocket Inc.
04.2021 - 09.2021
Assistant Sales Manager - Ezeego One Travel and Tours Inc.
03.2018 - 08.2019
Account Manager -United Airlines - Aerotel Limited Corporation
03.2009 - 04.2018
Ticketing and Reservation Officer - Royal Brunei - Global Airservices
02.2006 - 04.2009
Ticketing and Reservation Officer - Aviatica Travel Management Corporation
06.2004 - 02.2006
College of The Holy Spirit - Bachelor of Arts, Tourism
04.2001 -