Kathrina Joy Gimena
HR Project Manager / Data Operations Annotator / Health Care Customer Service Representative / Virtual Assistant
Camiling, Tarlac
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Eager to create and implement successful strategies to improve organizational efficiency. Adept at managing multiple priorities with the end in mind. Ready to leverage training and experience to positively impact the organization's success.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Restaurateur
Chong's Chicken Inasal Business Franchise
Mangatarem, Pangasinan
01.2022 - 11.2022
- Obtained a deep understanding of the restaurant industry and a strong business acumen by overseeing a wide variety of tasks, which includes: developing a restaurant concept and business plan; store design and construction; hiring and managing staff; purchasing supplies; maintaining financial records; ensuring compliance with health and safety regulations; running marketing campaigns; and managing customer relations.
- Demonstrated leadership skills and creativity in managing operations from concept to completion.
- Highly organized and detail-oriented with a strong work ethic.
- Skilled at managing a team effectively while providing high-quality food and service to customers.
Operations Manager (Philippine Branch)
Rapid House Buyers
St. George, Utah
05.2020 - 09.2020
- Ensured all operational policies and procedures are carried on to improve organizational efficiency and productivity.
- Supervised hiring and training of staff to ensure everyone performs their roles effectively.
- Managed the organization's budget and allocate resources to staff members.
- Monitored and analyzed key performance indicators to identify areas for improvement.
- Maintained frequent communication and coordination with upper management to ensure that expectations are met.
- Proved successful working within tight deadlines and a fast-paced environment.
Data Operations Annotator
Datafox - Oracle
San Francisco, California
06.2019 - 09.2019
- Familiarity with data analytics and business intelligence software tools and platforms.
- Developed the ability to work with large datasets as they are labeled, annotated and prepared for use in the company's business intelligence software.
- Acquired a strong attention to detail and accuracy in dealing with classifying data as well as tagging and categorizing data points.
Talent Acquisition Manager
Generation Labs
St. George, Utah
01.2017 - 05.2017
- Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
- Managed the full recruitment life cycle, including sourcing, screening, interviewing and hiring candidates.
- Optimized sourcing networks and used proactive methods to direct source candidates.
- Negotiated contracts and managed budget for recruiting expenses.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Health Care Customer Service Representative
Optum Global Solutions (United Health Group)
Cebu City, Cebu
11.2015 - 04.2016
- Strengthened communication skills by responding to incoming calls from healthcare providers with questions regarding healthcare policies, insurance coverage, and medical procedures.
- Applied problem-solving skills when addressing inquiries and resolving concerns.
- Enhanced ability to multi-task when updating records during calls while ensuring data accuracy and confidentiality.
Administrative Support/Personal Assistant to the Owner
Upwork (Formerly Odesk)
San Francisco, California
03.2011 - 05.2012
- Conducted data research and responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used keyword tagging to optimize, increase visibility and traffic for company's website content.
- Developed blog commenting skills to help facilitate company's lead generation efforts.
- Involved in marketing campaigns aimed at generating sales.
- Proficiency in Microsoft Office, Basic HTML primarily used to maintain and update database.
- Performed other responsibilities such as hiring, training and supervising staff.
English as a Second Language (ESL) Teacher
Imaboy Korean English Speaking Company
Seoul
11.2011 - 12.2011
- Educated students in basics of English grammar and conversational speaking.
- Increased ESL students' reading and comprehension levels by integrating interactive activities and altering lesson plans for students needing extra guidance.
- Developed and maintained effective record keeping system for tracking learner attendance, participation and progress.
Summer Student Intern
Office for Human Resource Management and Development (Civil Service Commission Central Office)
Quezon City
04.2004 - 05.2004
- Conducted research and provided analysis for various HR projects and initiatives.
- Assisted in developing and implementing HR policies and procedures.
- Provided assistance in organizing and updating employee records and databases.
Education
Bachelor of Arts - Public Administration
University of The Philippines - (UP Diliman)
Diliman, Quezon City, Metro Manila Philippines 05.2001 - 04.2005
Pathway Connect 101 - Life Skills
BYU Pathway Worldwide
Salt Lake City, Utah USA 01.2023 - 02.2023
Business Certificate Course - Entrepreneurial Studies
Academy For Creating Enterprise
Cebu City, Cebu, Philippines 02.2008 - 05.2008
Skills
Proficiency in MS Office, Slack, Trello, Hubstaff, Canva, Zoom
Staff Training & Coaching
Recruiting and Hiring Talent
Quality Assurance
Solid Written and Verbal Communicator
Team player with exceptional leadership abilities
Adaptable & Skilled problem solver
Excellent organizational skills
Meticulous attention to detail
Volunteer Experience
Full-Time Missionary (Philippines San Pablo Mission)
(March 2006 - October 2007)
UP Pahinungod (2nd Semester, A.Y. 2002-2003)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Pathway Connect 101 - Life Skills
BYU Pathway Worldwide
01.2023 - 02.2023
Restaurateur
Chong's Chicken Inasal Business Franchise
01.2022 - 11.2022
Operations Manager (Philippine Branch)
Rapid House Buyers
05.2020 - 09.2020
Data Operations Annotator
Datafox - Oracle
06.2019 - 09.2019
Talent Acquisition Manager
Generation Labs
01.2017 - 05.2017
Health Care Customer Service Representative
Optum Global Solutions (United Health Group)
11.2015 - 04.2016
English as a Second Language (ESL) Teacher
Imaboy Korean English Speaking Company
11.2011 - 12.2011
Administrative Support/Personal Assistant to the Owner
Upwork (Formerly Odesk)
03.2011 - 05.2012
Business Certificate Course - Entrepreneurial Studies
Academy For Creating Enterprise
02.2008 - 05.2008
Summer Student Intern
Office for Human Resource Management and Development (Civil Service Commission Central Office)
04.2004 - 05.2004
Bachelor of Arts - Public Administration
University of The Philippines - (UP Diliman)
05.2001 - 04.2005