KATHREEN JANAIRO
RESERVATIONS AND OPERATIONS SUPPORT
CITY OF GENERAL TRIAS
Summary
Adept at operations tracking and customer service, significantly enhanced client satisfaction and operational efficiency at Aviation Solutions GSA Philippines Inc. by leveraging problem-solving abilities and teamwork. Having an expertise in documentation management and proactive communication led to notable cost savings and repeat business, showcasing an ability to exceed performance targets and drive results.
Overview
13
13
years of professional experience
1
1
Language
Work History
RESERVATIONS AND OPERATIONS SUPPORT
AVIATION SOLUTIONS GSA PHILIPPINES INC.
04.2021 - Current
- Generated repeat business through exceptional customer service, addressing concerns promptly, and maintaining ongoing rapport with clients.
- Improved client satisfaction with timely updates on shipment statuses and proactive problem solving.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Collaborated with team members to achieve consistent quality performance in cargo services.
- Developed strong relationships with carriers for improved negotiation rates, leading to cost savings for the company and clients alike.
- Contributed to achieving departmental goals by consistently meeting individual performance targets related to productivity, accuracy, and customer satisfaction.
Customer Service Representative
AIRTROPOLIS CONSOLIDATOR PHILS., INC.
City Of Pasay
05.2016 - 06.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
CARGO SERVICE AGENT
PHILIPPINE AIRPORT GROUND SUPPORT SOLUTIONS
City Of Pasay
05.2012 - 05.2015
- Expedited cargo handling by coordinating with ground staff and ensuring proper documentation.
- Ensured safe and efficient transport of goods by adhering to company policies and regulations.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
Education
Bachelor of Science - NURSING
FAR EASTERN UNIVERSITY
CITY OF MANILA 04.2001 -
Skills
Operations tracking
Work control processes
Workload prioritization
Incident management
Documentation management
Teamwork and collaboration
Customer service
Microsoft office
Problem-solving abilities
Data entry
Multitasking Abilities
Timeline
RESERVATIONS AND OPERATIONS SUPPORT
AVIATION SOLUTIONS GSA PHILIPPINES INC.
04.2021 - Current
Customer Service Representative
AIRTROPOLIS CONSOLIDATOR PHILS., INC.
05.2016 - 06.2020
CARGO SERVICE AGENT
PHILIPPINE AIRPORT GROUND SUPPORT SOLUTIONS
05.2012 - 05.2015
Bachelor of Science - NURSING
FAR EASTERN UNIVERSITY
04.2001 -
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