Kathlyn Mae M. Balanza

Experienced insurance professional with a strong background in handling claim billing queries, clarifying coverage details, quoting benefits, and communicating with providers , vendors and facilities. Proven track record of efficiently resolving billing issues, providing accurate benefit information, and fostering positive relationships with healthcare providers and facilities. Adept at navigating complex insurance systems and regulations, ensuring compliance and customer satisfaction. Strong communication, problem solving, and organizational skills, with a commitment to delivering high-quality service in a fast-paced environment. All this while staying within HIPAA Law.

Experienced healthcare professional adept at managing diverse insurance queries and administrative tasks to optimize patient care. Skilled in quoting benefits, navigating prior authorizations and tier exceptions, processing premium payments, and facilitating prescription refills and orders. Proficient in appointment scheduling and knowledgeable in coverage for durable medical equipment (DMEs). Dedicated to providing efficient and accurate support in navigating healthcare insurance complexities, ensuring seamless patient experiences.

Technical expert with a robust background in troubleshooting cable, phone, and internet services. Proven ability to diagnose issues, probe effectively to isolate problems without intrusiveness, and schedule technical visits as needed. Skilled in recommending service upgrades for enhanced connectivity and adept at processing payments for prepaid services. Committed to delivering exceptional customer service and ensuring seamless technical support experiences.

Experienced retail professional with a strong track record in selling Bata shoes, bags, shoe care products, and accessories. Skilled in maintaining stock orderliness and quality, conducting inventory, and managing various payment methods with efficiency. Proven ability in upselling and cross-selling to enhance unit per transaction (UPT) and item per transaction (IPT) metrics, consistently achieving daily sales targets. Dedicated to ensuring shop cleanliness and organization, while providing excellent customer service by educating customers on promotions, discounts, and installment options. Enthusiastic in greeting customers, conveying brand history, and emphasizing product quality to enhance customer satisfaction and loyalty.

Accomplished retail professional adept at processing diverse payment methods including installment plans, debit cards, credit cards, gift certificates, and gift cards. Diligent in detecting fraudulent transactions by scrutinizing card security features and verifying customer identities with valid IDs. Proficient in promoting loyalty programs such as SM Advantage (SMAC) and leveraging store promotions like sales, OFW discounts, seasonal offers, employee discounts, and bank card promos to enhance customer satisfaction and sales. Skilled in maintaining accurate cashier paperwork and ensuring seamless endorsement procedures to the Treasury office.

Experienced in a range of manufacturing processes including flux removal, bonding applications, and precise coil alignment. Demonstrated ability to ensure quality and efficiency throughout production processes. Committed to maintaining high standards of craftsmanship and contributing to the smooth operation of manufacturing operations.

Accomplished English educator with extensive experience conducting engaging one-on-one and group classes for university-level Korean students. Recognized for excellence with the "Best Teacher" award. Utilizes interactive indoor and board games to enhance learning and topic relevance in lessons. Proficient in monitoring and evaluating student progress through take-home tasks, exercises, practical examinations, and written tests. Adaptable and responsive, dedicated to fulfilling additional responsibilities as assigned.