Kathlyn Ann Besmonte

• Suggested enhancements to adapt business systems to evolving requirements.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Evaluated customer needs and feedback to drive product and service improvements.

Collaborated with team members to improve overall customer service experience.

• Facilitated clear communication between customers and internal departments such as billing or technical support for issue resolution.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
• Provided expert guidance on product usage, troubleshooting steps, billing inquiries, and other related topics for a seamless customer experience.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.

• Investigated discrepancies uncovered during audits, working closely with relevant departments to resolve issues promptly.
• Conducted training sessions for team members, enhancing their understanding of finance concepts and auditing techniques.
• Ensured compliance with regulatory requirements by staying up-to-date on financial laws and regulations, as well as company policies.
• Leveraged knowledge of industry best practices to recommend improvements that optimize overall business performance.
• Reviewed financial materials and procedures to spot errors, inefficiencies or instances of misuse.
• Assessed risks and internal controls by identifying areas of non-compliance and evaluating manual and automated financial processes.

• Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
• Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
• Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
• Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Investigated and resolved customer inquiries and complaints quickly.

• Investigated and resolved customer inquiries and complaints quickly.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Delivered prompt service to prioritize customer needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.