Kathlyn Valdehueza

Convert approved leads into active jobs and manage lifecycle from enquiry.

Book quote appointments directly into Diane's calendar for prompt scheduling.

Organise job walkthroughs with Diane and assigned cleaner for all new sites.

Send onboarding emails and required information to new subcontractors promptly.

Schedule new jobs and build task-specific checklists in Zoho.

Set up recurring jobs and keep scheduling and invoicing accurate.

Create and send quotes in Xero whenever required for potential work.

Schedule recurring invoices in Xero and keep them up to date.

Save invoice files and mark jobs as paid in Zoho.

Provide Monday payment lists to Diane for confirmation after entry.

Identify new ways of working that improve efficiency and reduce repetition.

Automate processes where possible to minimise human error and save time.

Support ad hoc projects and tasks assigned by CEO when required.

Draft and implement email templates that improve client retention and engagement.

• Identify and propose new ways of working that improve efficiency and reduce time spent on repetitive tasks.

• Where possible, automate processes to reduce the risk of human error and free up time.

• Support with ad ·hoc projects and tasks as assigned by CEO.

• Draft and implement email templates aimed at improving client retention and engagement.

• Assist. in creating and refining processes to maintain high standards of customer experience.

• Monitored staff performance and developed improvement plans.
• Directed staff recruitment and training, building a highly skilled and motivated operations team.

• Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
• Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
• Controlled expenses and allocated financial resources to reach budget goals.
• Built successful business culture focused on performance optimisation and goal attainment.
• Selected and mentored senior staff, creating successful leadership team.
• Developed successful strategies and policies, meeting organisational needs and implementing improvements.
• Monitored operations to keep processes aligned with targets and matching forecasts.
• Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
• Analysed market trends and adjusted business strategies to capitalise on new opportunities for growth.
• Led a team of 50+ employees, fostering a culture of teamwork, professionalism, and continuous improvement.
• Kept organisation in compliance with regulations and internal requirements.
• Oversaw day-to-day functioning of [Type] operation.
• Cultivated strong industry relationships to promote services and improve business operations.
• Coordinated cross-functional teams to deliver projects on time, within budget, and exceeding expectations.
• Negotiated and managed high-value contracts, ensuring optimal service provision and cost-efficiency.
• Reviewed reports, recommendations and requests from subordinate leadership.
• Tracked organizational performance against objectives and revamped strategies to better meet targets.
• Facilitated professional development workshops, upskilling staff and promoting internal talent progression.
• Set ambitious expectations for operations and established pathways to accomplishing goals.
• Evaluated departmental performance and developed improvements to key operations.
• Implemented cutting-edge technology solutions that automated key processes, improving accuracy and speed.

• Managed end-to-end recruitment processes, significantly reducing time-to-hire by streamlining operations.
• Conducted exit interviews to gather feedback, identifying trends and areas for improvement in employee satisfaction.
• Organised staff development training based on team gaps and requirements.
• Reported monthly on employee retention, candidate effectiveness and staffing forecasts to improve department planning.
• Implemented team building activities to enhance positive working environments.
• Established a candidate feedback system, improving the recruitment experience and employer branding.
• Led a team of recruiters, fostering a collaborative environment that boosted team performance and morale.
• Supervised staff recruitment, interviewing, selecting and onboarding.
• Managed human resources and labour relations activities for organisation of [Number] employees.
• Oversaw negotiation of employment terms, balancing candidate expectations with organisational constraints.
• Developed HR strategies and initiatives, aligning with overall business strategy.
• Utilised multichannel sourcing to increase candidate pool.
• Conducted detailed job analyses to create accurate and enticing job descriptions, attracting higher quality candidates.
• Provided coaching and mentorship to junior recruiters, aiding their professional growth and development.
• Worked with legal team on policy issues, compliance concerns, grievances and employee complaints.
• Coached candidates throughout recruitment phases to win roles and secure target salaries.
• Established HR management system applicable across different types of employees, departments and seniority levels.
• Sourced, screened and interviewed high-level candidate searches for brands with varying needs.

• Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
• Maintained accurate documentation to meet programme requirements and contractual obligations.
• Conducted comprehensive market research to identify emerging trends, informing strategic planning and decision-making.
• Set schedules and routines to help with smooth running of facility.
• Led cross-functional teams in high-stakes environments, fostering collaboration and driving successful outcomes.
• Analysed complex data sets to inform evidence-based decisions, enhancing project success rates.
• Cultivated strong relationships with clients, leading to repeat business and sustained revenue growth.
• Coordinated with international partners to facilitate global projects, overcoming cultural and logistical challenges.
• Authored comprehensive reports and policy documents, influencing key stakeholder opinions and actions.
• Oversaw compliance with regulatory standards, mitigating risks and safeguarding organisational reputation.
• Delivered bespoke training programmes to staff, significantly improving team competency and performance metrics.
• Spearheaded development of innovative strategies to streamline project delivery, enhancing operational efficiency.
• Facilitated workshops and seminars on specialist subjects, establishing thought leadership and promoting best practices.
• Conducted rigorous risk assessments for projects, implementing robust mitigation strategies to protect assets.
• Championed diversity and inclusion initiatives, creating a more welcoming and productive workplace environment.
• Used high level of patience to create welcoming environment and win children's trust.
• Enforced basic rules and regulations to maintain discipline and minimise misconduct.

• Monitored email inboxes, prioritised messages, and ensured timely responses to important communications.
• Provided day-to-day administrative support, improving overall business efficiency.
• Handled client correspondence and internal communications in professional manner.
• Managed confidential information with discretion, upholding data protection standards.
• Maintained organised calendar covering team meetings, trips and appointments.
• Adapted quickly to new technologies and software, demonstrating a commitment to continuous learning and development.
• Performed administrative tasks, document management and report development for inter-departmental use.
• Proofread documents and correspondence to ensure accuracy and professionalism in external communications.
• Updated client correspondence files and noted additions in file index.
• Utilised excellent communication and interpersonal skills to liaise effectively with international clients and customers.
• Scheduled and prepared for board meetings, including preparing agendas and taking minutes.
• Facilitated communication between different departments, acting as a key point of contact for project coordination.
• Took messages from clients and relayed them to relevant staff promptly.
• Demonstrated exceptional data entry skills, inputting and processing high-volume data within shared drives.

• Processed customer payments via cash, credit cards, and cheques, ensuring accurate transactions.
• Processed invoice payments and recorded information in account database.
• Managed all payment processing, invoicing and collections tasks.
• Monitored customer account details for non-payments, delayed payments, and other irregularities.
• Monitored past due accounts and pursued collections on outstanding invoices.
• Attended team meetings to discuss issues, priorities and outstanding accounts, improving department operations.
• Reviewed and updated customers' account information to ensure accuracy in billing and contact details.
• Followed standard accounting procedures for accurate records.
• Supported month-end and year-end close processes, ensuring timely and accurate financial reporting.
• Negotiated payment plans with delinquent customers, securing revenue while maintaining positive client relationships.
• Processed, verified, and posted receipts for incoming payments to maintain accurate accounts receivable records.
• Trained new staff on billing practices and company policies, ensuring team competency.
• Compiled financial data and drafted billing reports to identify past-due accounts and reconcile balances.
• Developed strong professional rapport with vendors and clients, fostering timely payments.
• Assisted in monthly and yearly closings, preparing detailed financial reports for management review.
• Monitored customer account details for non-payments, delayed payments, and other irregularities through detailed reconciliation activities.
• Participated in regular training sessions to stay updated on best practices in accounts receivable management and financial regulations.
• Carefully reviewed each invoice and requisition for payment, resolving errors prior to processing.
• Communicated with clients, partners and internal departments to resolve issues and provide clarification on financial matters.
• Coordinated with the finance department to apply cash receipts against open invoices in a timely manner.
• Prepared monthly financial reports detailing accounts receivable status, contributing to strategic financial planning.
• Issued invoices and credit memos to customers, maintaining meticulous financial records.
• Settled debt and disbursement write-offs, completing related documentation in line with regulations.
• Managed allocation of payments to the correct accounts, reducing errors and improving financial integrity.
• Examined financial records and statements for signs of fraud.
• Implemented new billing procedures, significantly reducing errors and improving efficiency.

• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Achieved service time and quality targets.
• Engaged with customers to better understand needs and deliver excellent service.
• Identified issues, analysed information and provided solutions to problems.
• Built and maintained courteous and effective working relationships.
• Handled customer concerns and escalated major issues to supervisor.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Picked up additional tasks to aid team success.
• Enhanced working relationships by participating in team-building activities.
• Actively listened to customers to fully understand requests and address concerns.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Trained and mentored employees to maximise team performance.
• Met schedule using excellent planning and coordination skills.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Prepared range of written communications, documents and reports.
• Developed team communications and information for meetings.
• Promoted safe working environment by implementing regulatory standards, policies and guidelines.
• Developed excellent working knowledge of industry trends and improvements in processes.