Kathlene Trilles
Bacoor Cavite
Summary
Highly dedicated and results-oriented Customer Service Representative with 6 years of in-depth experiencespecializing in benefits claims authorization. Proven ability to efficiently manage high-volume customer interactions while consistently resolving complex claims and service issues. A committed customer advocate skilled in effective time management, ensuring accurate and timely service delivery to foster maximum customer satisfaction and retention.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Conduent Services Inc.
Pasay City, Metro Manila
09.2019 - Current
- Provided exceptional customer support through multiple communication channels.
- Resolved customer inquiries efficiently using company CRM tools.
- Collaborated with team members to enhance service delivery processes.
Education
Bachelor of Science - Hotel And Restaurant Management
Cavite State University
Cavite City, Cavite, Philippines 06.2015 - 05.2019
Skills
- Adaptability
- Time Management
- Soft Skills
- Customer Service
- Multitasking
- Active Listening
- Attention to Detail
- Problem Solving
- Communication
- Patience
Timeline
Customer Service Representative
Conduent Services Inc.
09.2019 - Current
Bachelor of Science - Hotel And Restaurant Management
Cavite State University
06.2015 - 05.2019