KATHLENE DIEGO
Summary
Diligent Admin Assistant with proven background in managing office operations and supporting executive staff. Successfully coordinated schedules, handled correspondence, and improved workflow processes. Demonstrated organizational and multitasking skills while maintaining high level of accuracy and attention to detail.Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
9
9
years of professional experience
Work History
Office Administrative Assistant
A&D Scrap Marketing Enterprises
04.2016 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Managed filing system, entered data and completed other clerical tasks.
On The Job Training
Philippine National Bank
11.2015 - 03.2016
- Learn and understand the fundamentals of banking operations, including customer service, account management, loans, and transactions.
- Assist with customer inquiries, provide guidance, and resolve issues in a timely and professional manner.
- Collaborate with different departments, such as finance, marketing, and risk management, to gain exposure to various aspects of banking operations.
- Participate in training sessions and workshops to develop knowledge of banking regulations, policies, and compliance procedures.
- Support senior management in analyzing financial data, preparing reports, and making recommendations for improving operational efficiency and profitability.
- Collaborate with team members to develop strategies for acquiring and retaining customers, enhancing customer experience, and increasing customer satisfaction.
- Actively participate in training and development programs to enhance leadership skills, problem-solving abilities, and decision-making capabilities.
Education
Bachelor of Science - Business Administration
Western Institute Of Technology
03-2016
Skills
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
- Data entry
- Verbal communication
- Schedule management
- Document preparation
- Billing and invoicing
- File organization
- Document scanning
- Customer engagement
Timeline
Office Administrative Assistant
A&D Scrap Marketing Enterprises
04.2016 - 01.2025
On The Job Training
Philippine National Bank
11.2015 - 03.2016
Bachelor of Science - Business Administration
Western Institute Of Technology
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