Kathleen Rose Agena

• Visa Application Management

(Handle the entire student visa application process, ensuring compliance with the regulations of the respective countries such as, USA, Canada, New Zealand, Australia;Prepare, review, and submit visa applications on behalf of clients; prepare, review, and submit visa applications on behalf of clients.)

• Client Interviews

(Conduct interviews with clients to assess their eligibility for student visas and understand their educational goals; provide information and guidance on visa processes, educational institutions, and program requirements.)

• Document Collection and Verification

(Collect and verify all necessary documents required for visa applications, including academic transcripts, financial statements, and personal identification; ensure all documents are accurate, up-to-date, and meet the visa application criteria.)

• School Applications

(Assist clients in selecting appropriate schools and programs; coordinate with school reps to submit school application forms and required documents for school admission process on behalf of clients.

• Client Support

(Maintain ongoing communication with clients throughout the visa application and school application processes; provide updates and respond to client inquiries in a timely manner.)

• Sales Management

(Plan and Achieve monthly target)

• Application Handling

(Receive, Verify, and Approve plan subscriptions, ensuring proper compliance with company policies and requirements )

• Collaboration Across Departments

(Log calls and Service Requests, coordinate vital customer information to other departments for servicing and other technical concerns)

(Interact effectively with subscribers who are are experiencing issues with system and their unit; perform and explain clearly basic troubleshooting with subscriber's unit to provide support.)

• Oversee Store Daily Operation

(Assisted with day-to-day operations, working efficiently and productively with all team members)

• Reception Duties

(Greet and welcome visitors in a warm and friendly manner; answer, screen, and forward incoming phone calls, taking messages as necessary; manage incoming and outgoing hotel guests.)

• Customer Service

(Provide information and assistance to clients and visitors regarding services, policies, and procedures; resolve client inquiries or issues promptly, ensuring a positive experience.)

• Appointment Management

(Schedule and manage appointments for staff and guests, maintaining an organized calendar; confirm and remind guests of appointments as necessary.)

• Administrative Support

(Assist with general office tasks, including data entry, filing, and maintaining office supplies; prepare and maintain accurate records of client interactions and transactions.)

• Collaboration Across Department

(Work closely with other departments to support various administrative functions and ensure smooth operations; report any maintenance or safety issues to the appropriate person.)