Kathleen Myka Caalim
Cainta, Rizal
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Tactical Back Office
02.2024 - 07.2025
- Resolved customer inquiries through phone and email support.
- Conducted follow-up calls to ensure customer satisfaction levels.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Accessed third-party insurance databases to identify coverage of benefits.
- Adhered to HIPAA regulations when handling confidential patient information.
- Processed orders using company software efficiently.
- Facilitated communication between providers, patients, and family members.
- Verified insurance information, collected payments, and scheduled deliveries.
Education
Bachelor of Education -
Leyte Normal University
Leyte, Philippines03-2018
Skills
- Customer relationship management
- Order processing
- Customer support
- Data entry
- Attention to detail
- Relationship building
- Excellent communication
Tools and Systems
Zoho Wellsky
Parachute Health Careport
RingCentral Curaspan
Availity Prominence
Cortex UHC portal
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Timeline
Customer Service Representative
Tactical Back Office
02.2024 - 07.2025
Bachelor of Education -
Leyte Normal University