Summary
Overview
Work History
Education
Skills
Tools and Systems
Timeline
Generic

Kathleen Myka Caalim

Cainta, Rizal

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Tactical Back Office
02.2024 - 07.2025
  • Resolved customer inquiries through phone and email support.
  • Conducted follow-up calls to ensure customer satisfaction levels.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong customer relationships to encourage repeat business.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Accessed third-party insurance databases to identify coverage of benefits.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Processed orders using company software efficiently.
  • Facilitated communication between providers, patients, and family members.
  • Verified insurance information, collected payments, and scheduled deliveries.

Education

Bachelor of Education -

Leyte Normal University
Leyte, Philippines
03-2018

Skills

  • Customer relationship management
  • Order processing
  • Customer support
  • Data entry
  • Attention to detail
  • Relationship building
  • Excellent communication

Tools and Systems

Zoho                                                           Wellsky

Parachute Health                                      Careport

RingCentral                                                Curaspan

Availity                                                        Prominence

Cortex                                                         UHC portal

Episode alert

Timeline

Customer Service Representative

Tactical Back Office
02.2024 - 07.2025

Bachelor of Education -

Leyte Normal University
Kathleen Myka Caalim