KATHLEEN MAE CORANES ENCISO
Virtual Assistant
Tacloban City Leyte
Summary
To use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience. Seeking to leverage fast-paced work ethic with top-rated customer service to help the company grow and meet future demand.
Overview
5
5
years of professional experience
Work History
Customer Associate
Luzon Brokerage Corporation
Tacloban
- As customer associate I interact with customers to handle complaints, process orders, and provide information about an organization’s product and services to accomplish and meet the customer’s best satisfactory
- A proactive customer service associate will anticipate customer questions and familiarize themselves with products and services to offer the best recommendations
- They will also need to participate in regular training activities to stay current with industry best practices and company policies
- Strong interpersonal skills and the ability to use positive language with clients are important requirements for this dynamic role.
Virtual Assistant
Fastrack
london
06.2022 - 12.2023
- Completed business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Conduct proper product research to provide important information
- Analyzed and compiled data to prepare comprehensive reports for management.
Sales Coordinator
Mc Donald
Tacloban City
10.2019 - 02.2022
- As a sales coordinator, you manage sales teams and facilitate communication between sales representatives
- You oversee achieving sales goals and maintaining positive customer relations
- In a sales coordinator position, it is also your job to help customers and make sales
- Sales coordinators need to be friendly and highly organized
- You'll spend a lot of time on administrative tasks such as managing schedules and ensuring customer satisfaction
- Maintain organized sales records and report month-end goal setting to the senior management team - Arrange for creation and distribution of presentations and supporting documents to help sales team generate business leads - Monitor and organize inventory while effectively tracking new services and products for sale, Mobile No
- 639773460898
Admin Personnel Assistant
Eastern Visayas State University
03.2017 - 07.2018
- Contribute to overall customer satisfaction by promptly answering emails and handling orders by phone - Establish active communication and engagement with sales representatives to ensure that orders are processed promptly, On Job Training (Post Graduate Training, Develop and update administrative systems to make them more efficient - Answer telephone calls and pass them on - Greet and assist visitors to the office - Handle sensitive information in a confidential manner - Photocopy and print out documents on behalf of other colleagues - Cover the reception desk when required - Maintain computer and manual filing systems
- CERTIFICATE, TRAININGS AND ASSOCIATION
- NC II Food and Beverages
- NC II Cookery
- Member of Youth Council in the Philippines
Education
Bachelor of Science - Hotel and Restaurant Technology
Eastern Visayas State University
College Graduate - undefined
Skills
undefined
Listen to Music
Listening to Music keeps me calm,
Timeline
Virtual Assistant
Fastrack
06.2022 - 12.2023
Sales Coordinator
Mc Donald
10.2019 - 02.2022
Admin Personnel Assistant
Eastern Visayas State University
03.2017 - 07.2018
Customer Associate
Luzon Brokerage Corporation
Bachelor of Science - Hotel and Restaurant Technology
Eastern Visayas State University
College Graduate - undefined
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