Kathleen Grace Dolino
Marikina City, Metro Manila,00
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Admin Coordinator
BAUER Foundations Philippines, Inc.
06.2017 - 12.2025
- Coordinated project timelines and resources to ensure timely completion of foundation-related tasks.
- Developed and maintained strong relationships with subcontractors and suppliers to facilitate smooth operations.
- Implemented process improvements that enhanced workflow efficiency across multiple projects.
- Trained and mentored junior staff on best practices in project coordination and operational procedures.
- Analyzed project performance data to identify trends, recommending strategic adjustments for future projects.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Telephone Operator
Rustan Commercial Corporation
01.2016 - 04.2017
- Managed high-volume incoming calls with professionalism and clarity.
- Coordinated communication between departments to enhance operational efficiency.
- Maintained accurate call logs and records for effective tracking and reporting.
- Assisted customers by providing information and resolving inquiries promptly.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Streamlined communication between departments by accurately transferring calls and relaying messages in a timely manner.
Customer Assistance Representative
Sanford Marketing Corporation
06.2015 - 12.2015
- Facilitated customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Developed training materials for new representatives, enhancing onboarding efficiency and knowledge retention.
- Implemented feedback processes to improve service quality, increasing customer satisfaction ratings significantly.
- Analyzed customer interactions to identify trends, recommending actionable changes to enhance service delivery.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Bachelor of Science - Business Administration
Pamantasan Lungsod Ng Marikina
Marikina City, Metro Manila, Philippines04-2015
High School Diploma -
Fortune High School
Marikina City, Metro Manila, Philippines03-2010
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- MS office
- Discretion and confidentiality
- Schedule coordination
- Project assistance
- Event coordination
- Insurance verification
- Negotiation
- Adaptability and flexibility
- Microsoft office
- Logistics coordination
- Documentation and recordkeeping
- Coaching and mentoring
- Phone and email etiquette
- Customer service management
- Appointment scheduling
- New hire orientation
- Project Support
- Scheduling
Additional Information
TRAINING
Teletech Company
2ndFlr. Robinsons Place Ortigas Avenue Extension
Cainta, Rizal 1900
HR Department/Rank & File
(April-May 2014)
Teletech Company
15thFlr. Gateway Tower Mall
Marketing Department/Talent Acquisition
(November 2014 March 2015)
Timeline
Admin Coordinator
BAUER Foundations Philippines, Inc.
06.2017 - 12.2025
Telephone Operator
Rustan Commercial Corporation
01.2016 - 04.2017
Customer Assistance Representative
Sanford Marketing Corporation
06.2015 - 12.2015
Bachelor of Science - Business Administration
Pamantasan Lungsod Ng Marikina
High School Diploma -
Fortune High School