Kathleen Camille Padlan Pablo
EDUCATION: Far Eastern University Institute Of Accounts, Business, And Finance, Bachelor Of Science In Business Administration Major In Business Management
214, Nagsaing, Calasiao, Pangasinan
Summary
Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Associate
BDO Unibank Inc
Calasiao
11.2017 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Increased revenue by cross-selling and upselling products and services.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Client Sales Representative
East West Banking Corporation
Taguig, Metro Manila
12.2016 - 05.2017
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Science in Business Administration - Major in Business Managemen
Far Eastern University
Sampaloc, Manila 06.2012 - 05.2016
High School Diploma -
Ednas School Dagupan
Dagupan City, Pangasinan 06.2008 - 03.2012
Skills
Inbound and outbound calling
Quality assurance
Account management
Self-direction
Time Management/Multitasking
Cross-functional team collaboration
Recordkeeping strengths
Sales expertise
Service Support
Money handling abilities
POS systems expert
Report preparation
Complaint resolution
Strategic sales knowledge
CRM
Service standard compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
BDO Unibank Inc
11.2017 - 07.2023
Client Sales Representative
East West Banking Corporation
12.2016 - 05.2017
Bachelor of Science in Business Administration - Major in Business Managemen
Far Eastern University
06.2012 - 05.2016
High School Diploma -
Ednas School Dagupan
06.2008 - 03.2012