KATHLEEN ABBIE SAN JUAN
Sto. Tomas
Summary
Seeking a position where I can utilize my skills and experience and where I can serve your department/organization and establish an enjoyable career for myself
Overview
13
13
years of professional experience
Work History
Load Controller / Ramp Agent
Sunlight Express Airways
7 2023 - Current
- As a load controller, I perform pre-flight planning and trimming based on passenger booking and estimated baggage, cargo, and fuel load; utilize the loading instruction system for weight and balance purposes, as applicable
- Coordinate with the ramp agent concerning the loading.
- As a Ramp agent, I Supervise all ramp activities, ensuring that the flight is dispatched on time, safely, and securely and coordinates with load controller on crew compliment, aircraft assignment, fuel load, and other relevant information relating to the flight being handled.
Teammate/ Customer Service Representative
TaskUs Batangas
02.2022 - 07.2023
- Assisting customers who have questions and queries regarding their live orders and their earnings and assist customers via chat, email, and outbound calls if necessary.
Travel Associate
IGT Technologies
11.2021 - 12.2021
- Process Inbound and outbound calls relating to customer queries, concern and complaints on our product and services.
Customer Service Agent – Cargo Department
1Aviation Ground Handling Services
07.2021 - 08.2021
- Provide exceptional customer service by addressing client inquiries, resolving complaints, and providing updates on shipment status.
Customer Service Associate
Amazon Philippines
05.2021 - 06.2021
- Making inbound and outbound call with the customer
- Solve queries, concerns and problems -this includes everything from order and product questions to payment matters, website guidance and digital and devices concerns.
Customer Service Representative
Concentrix
11.2020 - 02.2021
- Takes inbound and outbound call with customer
- Responding to questions and concerns about products and services that the company offers.
Load Controller/Centralized Load Controller
Cebu Pacific Air
10.2015 - 08.2020
- Does the weight and balance of the aircraft load in accordance with loading procedures and instructions
- Ensures that the information on the load sheet corresponds with the actual on the aircraft
- Ensure also that weight and balance of the aircraft are loaded within the established limit.
Ramp Agent
Cebu Pacific Air
09.2014 - 10.2015
- Supervises the loading/unloading operations at the ramp in accordance with the load plan given by the load controller
- Coordinate with Load Controller on load planning; and ensure that all pertinent information is disseminated accordingly.
Lead Customer Service Agent
Cebu Pacific Air
10.2013 - 09.2014
- Assist the Station Manager/Station Head during flight disruption
- Assume Customer Service Agent function during exigencies
- Monitors flight regarding closing of the flights, total passengers, etc
- Handles irate and inconvenient passengers due to cancelled and delayed flights.
Customer Service Agent
Cebu Pacific Air under Topserve Manpower Solution, Inc.
05.2011 - 10.2013
- Check-in Agent and Boarding Gate Agent
- Issuing of boarding passes and luggage labels; Advising passengers about the restrictions on luggage
- Provide accurate information about the flight’s boarding time
- Boarding Gate Agent
- State boarding announcements, delays, cancellation flights, and overbooking flights
- Provides assistance to all passengers, especially in the event of delays, cancellations, and diverted flights
- Coordinates with the ramp agent concerning offloading of passengers and missing passengers; assist offloaded passengers on the flight
- Directing passengers towards their desired flight and escorting handicapped and passengers needing special assistance.
Education
Bachelor of Science - Tourism
St. Paul University Manila
Malate, Manila 04.2001 -
Associate of Science - Nursing
Manila Doctors College
Pasay City 04.2001 -
High School Diploma -
St. Paul College of Paranaque
Paranaque 04.2001 -
St. Thomas Learning Center
Batangas 04.2001 -
Kostka School
Marikina 04.2001 -
San Fernando Elementary School
Batangas 04.2001 -
Skills
Interpersonal skills
Self-Motivated
Ability to work with little supervision
Flexible and able to stay calm under pressure
Supervisory skills
References
- Mr. Vonn Hedelson Deza, Assistant Shift Manager, Cebu Pacific Air, 0998-840-1909
- Ma Roselle Sy, Manager CLC, Cebu Pacific, 0998-840-1512
- Krizzia Silapan Del Rosario, Duty Supervisor CLC, Cebu Pacific Air, 0917-620-2112
- Maricar Sab Gardoce, Team Leader – DX PPOD Supervisor, TaskUs Batangas – Atlantis, 0906-259-1882
- Kuper Mon Perez, Station Manager, Sunlight Express Airways Corporation
Training
- Airports Standard and Procedure
- Airport Ramp Handling and Safety Course Skypeed
- Skyport – Navitaire Systems Weight and Balance Training
- Dangerous Goods Awareness Course
- Passenger and Baggage Handling
- Ramp and Baggage Handling
- ATR 72-500 Weight and Balance
- Transport of Dangerous Goods by Air
Timeline
Teammate/ Customer Service Representative
TaskUs Batangas
02.2022 - 07.2023
Travel Associate
IGT Technologies
11.2021 - 12.2021
Customer Service Agent – Cargo Department
1Aviation Ground Handling Services
07.2021 - 08.2021
Customer Service Associate
Amazon Philippines
05.2021 - 06.2021
Customer Service Representative
Concentrix
11.2020 - 02.2021
Load Controller/Centralized Load Controller
Cebu Pacific Air
10.2015 - 08.2020
Ramp Agent
Cebu Pacific Air
09.2014 - 10.2015
Lead Customer Service Agent
Cebu Pacific Air
10.2013 - 09.2014
Customer Service Agent
Cebu Pacific Air under Topserve Manpower Solution, Inc.
05.2011 - 10.2013
Bachelor of Science - Tourism
St. Paul University Manila
04.2001 -
Associate of Science - Nursing
Manila Doctors College
04.2001 -
High School Diploma -
St. Paul College of Paranaque
04.2001 -
St. Thomas Learning Center
04.2001 -
Kostka School
04.2001 -
San Fernando Elementary School
04.2001 -
Load Controller / Ramp Agent
Sunlight Express Airways
7 2023 - Current
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