KATHLEEN ANNE ROSE R. BALUIS
Cebu City
Summary
To be able to understand and gain experience in an accredited and high performing industry and take on a role where I can continue learning and perfecting my skills to provide high quality work.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Custom Software Engineering Analyst
Accenture
Cebu City
05.2021 - Current
- Supporting end-to-end application deployments to production, including creating deployment scripts, troubleshooting issues, and collaborating with QA and DevOps teams to ensure stable releases.
- Resolved application issues reported by users with a 95% on-time SLA compliance rate, ensuring system reliability and user satisfaction.
- Designed, developed, tested, and implemented new components and enhancements for existing applications based on user requirements and technical specifications.
- Developed and implemented reporting pages to display key data and analytics for end users.
Associate Software Engineer
Accenture
Cebu City
03.2020 - 09.2020
- Completed training in functional testing, developing skills in test case execution, defect reporting, and quality assurance best practices.
Consumer Welfare Desk Assistant (On-the-Job-Trainee)
Central Negros Electric Cooperative
Cebu City
04.2018 - 05.2018
- Processed service orders and encoded new electric meter applications into the company database.
- Managed approximately 30 phone inquiries, provided accurate information, and resolved basic customer issues promptly daily.
- Supported daily administrative tasks to ensure efficient customer service operations.
Warehouse Data Encoder (On-the-Job-Trainee)
Ryonan Electric Philippines
Cebu City
01.2017 - 06.2017
- Utilized inventory management software to encode raw materials and supplies with a high level of accuracy for production planning purposes.
- Assisted in conducting monthly physical inventory checks to ensure stock accuracy and data integrity.
- Coordinated with warehouse staff to verify material availability and resolve discrepancies in inventory records.
- Maintained organized records and ensured timely data entry for efficient warehouse operations.
Consumer Welfare Desk Assistant (On-the-Job-Trainee)
Central Negros Electric Cooperative
Cebu City
04.2016 - 06.2016
- Managed approximately 30 phone inquiries, provided accurate information, and resolved basic customer issues promptly.
- Supported daily administrative tasks to ensure efficient customer service operations.
Education
Bachelor of Science - Electronics Engineering
Technological University of The Philippines - Visayas
Talisay, Negros Occidental 04.2014 - 01.2019
Skills
- Power BI (Data Analysis, DAX, Power Query, Data Modeling, Dashboard Development)
- Agile Team Practices
- ServiceNow
- Amazon Web Services
- Microsoft DevOps
- Google BigQuery
- Microsoft SQL
- PostgreSQL
- Attention to detail
- Excellent communication
- Troubleshooting and resolution
- Problem-solving
- Cross-functional teamwork
Certification
AWS Certified Developer - Associate
Key Achievements
- Handled ServiceNow service requests and incident tickets raised by end users related to our managed applications.
- Designed and developed a reporting application using Microsoft Power BI.
- Created an Attendance Reporting Dashboard in Power BI, now used across the entire internal organization in Accenture Philippines.
- Managed, built, and deployed CI/CD pipelines, and handled release deployments using Azure DevOps.
Timeline
AWS Certified Developer - Associate
12-2024
Agile Professional Certification
07-2023
AWS Cloud Practitioner
12-2022
Scrum Foundation Professional Certification - SFPC
12-2021
Custom Software Engineering Analyst
Accenture
05.2021 - Current
Associate Software Engineer
Accenture
03.2020 - 09.2020
Consumer Welfare Desk Assistant (On-the-Job-Trainee)
Central Negros Electric Cooperative
04.2018 - 05.2018
Warehouse Data Encoder (On-the-Job-Trainee)
Ryonan Electric Philippines
01.2017 - 06.2017
Consumer Welfare Desk Assistant (On-the-Job-Trainee)
Central Negros Electric Cooperative
04.2016 - 06.2016
Bachelor of Science - Electronics Engineering
Technological University of The Philippines - Visayas
04.2014 - 01.2019
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