KATHERINE JOY P. MISLANG
Virtual Assistant
Marilao
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
17
17
years of post-secondary education
Work History
Virtual/Office Assistant/Accounts Receivables
Remote
Marilao
08.2022 - 03.2024
- Managed customer expectations in delivering superior levels of service
- Lead in overseeing, organizing, and storing data and data systems
- Ensured preparation of supporting documents and billing of client invoices
- Perform reconciliation of all customer accounts to ensure accuracy
- Provide clerical and administrative support to company as requested.
- Mitigated potential legal issues by maintaining strict confidentiality of sensitive information, records, and documents.
- Served as vital point of contact in virtual office environment, fostering strong relationships with clients, colleagues, and external stakeholders.
- Streamlined communication channels for increased efficiency by managing emails, scheduling appointments, and organizing documents.
- Maintained strong professional relationships with clients through consistent follow-ups on requests or potential opportunities for collaboration.
- Provided outstanding customer service by resolving inquiries through phone calls, email correspondence, and chat platforms.
- Collaborated with team members remotely to ensure seamless execution of projects and tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
Human Capital Service Specialist- Employee Connect Services
TeleTech CMC
Marilao
05.2021 - 06.2023
- Response to escalated emails and expedited requests
- Lead in providing guidance to coordinators in handling their assigned tasks
- Created updates on processes to coordinators and their metrics
- Monitoring and reporting of ECS queue and assigned special projects.
Human Capital Service Coordinator- RA- Government
TeleTech CMC
Quezon City
06.2017 - 05.2021
- Directed TeleTech employees in processing their government benefits-related concerns
- Empowering employees by educating them and providing them with information on how they can access employment-related details using their provided tools and access.
UMR Provider Services - Customer Support Representative
Optum Global Solutions
Quezon City
05.2016 - 05.2017
- Managed North American Health Care Providers
- Lead in providing accurate information on patient's eligibility, benefits, health care coverage, and claims.
Digital Voice - Technical Support Representative
TeleTech CMC
Quezon City
10.2012 - 05.2016
- Managed North American customers with NOOK Handheld devices and NOOK software applications
- Lead in providing excellent customer service in resolving issues with Wireless connectivity, order-related queries, library contents, eBook contents, software applications, and hardware troubleshooting.
Education
High School Diploma -
Labrador National High School
Labrador, Pangasinan 07.2008 - 03.2024
Associate of Arts - BS Nursing
Bachelor of Science in Nursing, Our Lady of Fatima University
Lagro, Quezon City 06.2006 - 03.2008
Skills
QuickBooks expert
undefinedTimeline
Virtual/Office Assistant/Accounts Receivables
Remote
08.2022 - 03.2024
Human Capital Service Specialist- Employee Connect Services
TeleTech CMC
05.2021 - 06.2023
Human Capital Service Coordinator- RA- Government
TeleTech CMC
06.2017 - 05.2021
UMR Provider Services - Customer Support Representative
Optum Global Solutions
05.2016 - 05.2017
Digital Voice - Technical Support Representative
TeleTech CMC
10.2012 - 05.2016
High School Diploma -
Labrador National High School
07.2008 - 03.2024
Associate of Arts - BS Nursing
Bachelor of Science in Nursing, Our Lady of Fatima University
06.2006 - 03.2008
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