Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Languages
Timeline
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Katherine Joy Rosete

Katherine Joy Rosete

Lipa,BTG

Summary

Dynamic and results-driven professional with a strong background in customer service at Peso Store Corp. Proven expertise in cash handling and payment processing, complemented by exceptional communication and relationship-building skills. Committed to enhancing customer satisfaction and operational efficiency, consistently delivering accurate transactions and fostering loyalty.

Overview

10
10
years of professional experience

Work History

Cashier

Peso Store Corp.
03.2020 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Improved efficiency, organized checkout area for optimal workflow.

Sales Associate

Philips Lighting
08.2012 - 01.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.

Education

High School Diploma -

Inosloban Marawoy National High School
Inosloban Marawoy Lipa City
03-2003

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Reliability and punctuality
  • Customer service excellence
  • Team collaboration
  • Written and verbal communication
  • Professionalism and courtesy
  • Cash handling expertise
  • Payment processing
  • Product knowledge

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved 100% of sales quote.
  • Trained and mentored 10 employees.
  • Completed manager training program.
  • Supervised team of 15 staff members.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave

Languages

English
Upper intermediate (B2)

Timeline

Cashier

Peso Store Corp.
03.2020 - 05.2022

Sales Associate

Philips Lighting
08.2012 - 01.2015

High School Diploma -

Inosloban Marawoy National High School

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Katherine Joy Rosete