KATHERINE C. CAMPOS
Davao City, Province Of Davao Del Sur,DAS
Summary
To seek the opportunity to work for a position where I can prove and effectively utilize knowledge and skills obtained from academic studies as well as with work experiences that will serve as a valuable advantage and opportunity for career advancement.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
VXI Global Holdings Inc.
06.2022 - 04.2023
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Liaison Officer
BJ Construction And Supply
05.2021 - 08.2021
- Developed and implemented strategies to streamline communication between internal and external stakeholders.
- Investigated escalated liaison issues and implemented appropriate tactics for swift resolution.
- Helped create communication plans and strategies for stakeholders, delivering materials and documentation when needed.
- Assisted in resolving conflicts between parties, providing mediation and negotiation tactics.
- Created and maintained organizational database of stakeholders and contacts for use by personnel.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Collaborated with other departments, identifying and addressing areas needing improvement.
- Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
- Prepared and delivered presentations and reports on liaison activities for internal and external stakeholders.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
Administrative Aide IV - Permanent
Municipal Budget Office
08.2017 - 05.2021
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Administrative Assistant V - Casual
Municipal Accounting Office
01.2014 - 07.2017
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
Administrative Assistant I
Municipal Accounting Office
03.2012 - 12.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Customer Service Representative
Skylight Financial
10.2010 - 06.2011
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Netspend
05.2009 - 09.2010
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science - Accounting Technology
Southway College of Technology
San Francisco, Agusan del Sur10.2019
Bachelor of Science in Accountancy -
University of Mindanao (Main)
Botlon Street, Davao City04.2009
Agusan Sur National High School
San Francisco, Agusan del Sur04.2005
Primary
Dona Adela Elementary School
La Paz, Agusan del Sur03.2001
Skills
- Report Generation
- Scheduling
- Data Entry
- Product Knowledge
- Paperwork Processing
- Quality Control
- Prioritization
- Account updating
- Computer Proficiency
- Microsoft Excel
Qualifications Summary
Totally committed individual with satisfaction in being sincere, hardworking, dedicated and flexible. Proven record of reliability and responsibility. Deal with others smoothly.
Seminars Trainings Attended
- TRAINING SEMINAR ON HARMONIZING PLANS WITH THE BUDGET - LEAGUE OF LOCAL BUDGET OFFICERS OF AGUSAN DEL SUR, INC. (LLBOAS)
- SEMINAR ON R.A. 9184 AND ITS REVISED IMPLEMENTING RULES AND REGULATIONS - CARAGA BUDGET ADMINISTRATORS GROUP, INC.
- SEMINAR ON MONEY FRAUD AND COUNTERFIET DETECTION - MUNICIPAL TREASURERS LEAGUE IF AGUSAN DEL SUR IN PARTICIPATION WITH BANGKO SENTRAL NG PILIPINAS
- LOCAL TREASURERS AND ASSESSORS: RISING ABOVE THE CHALLENGES OF LOCAL GOVERNMENTS' FISCAL ACCOUNTABILITY, TRANSPARENCY AND SUSTAINABILITY - PHILIPPINE ASSOCIATION OF LOCAL TREASURERS AND ASSESSORS (PHALTRA), INC.
- CAPACITY BUILDING ON PREPARATION OF THE SRE REPORT THROUGH RECONCILATION WITH NGAS - BUREAU OF LOCAL GOVERNMENT FINANCE
Personal Information
- Age: 34 years old
- Place of Birth: Butuan City, Agusan del Norte
- Citizenship: Filipino
- Date of Birth: 01/25/89
- Gender: Female
- Marital Status: Single
- Religion: Free Methodist
Hobbies And Skills
- Playing Badminton
- Driving
References
- Amor Joy S. Alanunay, HR Officer, BJ Construction and Supply, Brgy. Hubang, San Francisco, Agusan del Sur +639100884056
- Gerelyn A. Villagonza, Bank Teller IV, DBP, San Francisco, Agusan del Sur, +639171779011
- Mr. Rene G. Roxas, Businessman, Alegria, San Francisco, Agusan del Sur, +639206117348
Timeline
Customer Service Representative
VXI Global Holdings Inc.
06.2022 - 04.2023
Liaison Officer
BJ Construction And Supply
05.2021 - 08.2021
Administrative Aide IV - Permanent
Municipal Budget Office
08.2017 - 05.2021
Administrative Assistant V - Casual
Municipal Accounting Office
01.2014 - 07.2017
Administrative Assistant I
Municipal Accounting Office
03.2012 - 12.2013
Customer Service Representative
Skylight Financial
10.2010 - 06.2011
Customer Service Representative
Netspend
05.2009 - 09.2010
Bachelor of Science - Accounting Technology
Southway College of Technology
Bachelor of Science in Accountancy -
University of Mindanao (Main)
Agusan Sur National High School
Primary
Dona Adela Elementary School
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