Katherine A. Doctor

• Received, reviewed, and processed customer purchase orders, ensuring accuracy and compliance with pricing, discounts, payment terms, and company policies.
• Entered customer orders into the system accurately while meeting established turnaround times.
• Processed, verified, and monitored high-volume purchase orders for dropshipment transactions, coordinating with international suppliers, logistics providers, and end clients.
• Monitored the Master Backorder Report to track pending customer orders and out-of-stock pharmaceutical products, coordinating with Inventory, Procurement, and Customer Service teams to ensure timely replenishment, order updates, and fulfillment.
• Investigated and resolved order discrepancies to ensure timely and accurate order fulfillment.
• Maintained accurate records of order transactions, invoices, and customer communications.

• Managed and resolved complex, high-priority order fulfillment issues, delivery escalations, and order discrepancies in collaboration with the Inventory Manager and Vice President of Operations.
• Coordinated with the Sales team to clarify order details, resolve issues, and process special customer requirements.
• Worked closely with the Warehouse team to verify inventory availability and ensure dispatch readiness.
• Provided regular order status updates to the Customer Service team and proactively communicated potential delays or fulfillment issues.
• Responded to inquiries regarding product availability, shipment status, order modifications, and delivery schedules.
• Oversaw end-of-shift task endorsements and workload handovers to ensure operational continuity across shifting schedules.

• Prepared and submitted weekly and monthly Apexus reports in compliance with U.S. government regulations for pharmaceutical distribution and pricing.
• Conducted End-of-Day (EOD) invoice reviews to verify billing accuracy, minimize financial discrepancies, and ensure timely daily transaction closure.

• Generated reports on order accuracy, processing turnaround time, and fulfillment performance to support operational monitoring.
• Analyzed order fulfillment workflows to identify inefficiencies and recommend process improvements.
• Streamlined fulfillment processes to efficiently manage increased order volumes while maintaining delivery timelines for time-sensitive pharmaceutical products.
• Supported the implementation of workflow enhancements that improved operational efficiency, accuracy, and overall service delivery.

• Maintained accurate records of customer orders, invoices, and account information within NetSuite.
• Assisted with new customer account setup and ensured data accuracy across internal systems.
• Updated and managed Revenue Trackers, Pending Orders Trackers, and other operational reports.
• Prepared commercial invoices and other order-related documentation to support domestic and international shipments.
• Coordinated with Sales, Finance, and Warehouse teams to ensure accurate documentation and efficient workflow.
• Supported administrative functions by organizing records, monitoring account information, and maintaining operational documentation.

• Screened and directed incoming phone calls, emails, and correspondence to appropriate departments.
• Organized and coordinated meetings, appointments, and schedules for the Business Development Manager.
• Handled internal and external requests and inquiries, ensuring timely responses and efficient resolution.
• Conducted research and prepared reports, presentations, and supporting documents as requested by the Business Development Manager.
• Managed and maintained customer and prospect data in the CRM system, ensuring accurate records, logged communications, attached documentation, and timely follow-up activities.
• Prepared client Terms of Engagement, ensuring proper distribution, documentation, and record management.
• Maintained administrative records and documentation to support daily business operations.

• Created and distributed email marketing campaigns to promote the company's products and services.
• Managed and expanded the company's social media presence and professional network to support business growth and brand visibility.
• Reviewed and maintained website content to ensure accuracy, relevance, and consistency.
• Developed new business opportunities through email campaigns, social media outreach, and web-based research, identifying qualified prospects within target markets.
• Conducted market and competitor research to support business development initiatives and strategic planning.

• Researched and generated new sales leads through social media platforms, web searches, and other online resources.
• Collaborated with the Business Development Manager to develop, implement, and monitor sales strategies and business growth initiatives.
• Contacted prospective clients and followed up on leads via phone and email to build and maintain business relationships.
• Maintained an accurate and up-to-date client database within the CRM system.
• Prepared sales pipeline reports and dashboards for the Business Development Manager to monitor sales performance and opportunities.
• Assisted prospective and existing clients by addressing account inquiries, providing status updates, and resolving client concerns.
• Prepared sales proposals and supporting documents for review by the Business Development Manager.

Handled incoming calls and delivered customer care to channel partners and walk-in customers. • Strong experience working in MS Word, MS Excel, PowerPoint and Outlook. • Prepared proposals, forms, documents, and reports to support sales processes. Maintained and updated database records to ensure accuracy and accessibility of information.s. • Responsible for scheduling meetings of the entire department. • Good understanding of Administrative and vendor Support Functions. • Experience maintaining multiple & changing demands, details, and deadlines. • Excellent interpersonal, organizational & communication skills.

• Led sales initiatives to drive customer engagement and retention strategies.
• Collaborated with cross-functional teams to optimize product offerings and service delivery.
• Developed and maintained strong relationships with key accounts to ensure satisfaction and loyalty.

Applying accepted procedures to the preparation and maintenance of accounting & other records. • Computed and recorded charges, contributing to timely billing processes. • Created and processed invoices to ensure timely billing. • Bill all business and travel transactions. • Complies and sorts documents such as invoices and checks. • Performed clerical tasks and data entry for bookkeeping records. • To ensure accurate accounting records for all transactions.

• Processed vendor invoices and ensured accurate data entry into accounting software.
• Reconciled monthly bank statements, identifying discrepancies and resolving issues promptly.
• Assisted in preparing financial reports, enhancing accuracy through meticulous review of entries.

Generated qualified sales leads to support departmental growth targets • Working with all personnel and outside contacts to satisfy clients and achieve company goals. • Selling Back-up Storage equipment through telephone. • Preparing proposal, funnel and reports. • Handling all inquiries within my capacity. • Proactively offers solutions to Channel partners through quotations, draft proposals, pricelist updates, and other white paper documents to help in closing the deal or project.• Ensure accurate accounting records for all transactions. • Organized documents for filing and managed fax correspondence to ensure efficient office operations. • Maintaining and updating departmentUpdated and maintained department database records for accurate information management support for the entire channel business.

• Developed and maintained relationships with clients to enhance customer loyalty.
• Conducted market research to identify potential leads and target demographics.
• Utilized CRM software to track calls, manage accounts, and record client interactions.