Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Regnew

High School Graduate
Nivel Hills, Lahug Cebu City

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged housekeeping and waste management skills at Tambuli Condotel to exceed cleanliness standards. My tenure at Cebu Island Travel and Tours honed my ability to improve service offerings, achieving a notable increase in guest satisfaction. Skilled in quality assurance and chemical handling, I consistently prioritize safety and efficiency.

Overview

29
29
years of professional experience

Work History

Oncall Cleaner

Tambuli Condotel
04.2024 - 07.2024
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Removed trash, debris and other waste materials from premises.

Tourist Guide

Cebu Island Travel and Tours
03.2013 - 03.2019
  • Collaborated with fellow guides for continuous improvement of tour offerings based on customer feedback and industry trends.
  • Built personal relationships with guests to promote positive experiences.
  • Enhanced visitor experience by providing engaging and informative tours of various sites.
  • Resolved customer complaints or concerns in a timely and professional manner, ensuring a positive outcome for all parties involved.
  • Ensured the safety of tour participants by adhering to strict safety guidelines and protocols.

Guest Relations Officer/Waitress

Club Angel
07.2000 - 03.2005
  • Trained new staff members on company policies, procedures, and customer service standards.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
  • Managed VIP guest relations, ensuring exceptional service levels were met at all times.

Machine Operator

INDO Phils. Corporation
05.1995 - 11.1997
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Maintained equipment performance by lubricating and cleaning components.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

Education

High School Diploma -

Marigondon National High School
Marigondon, Lapu-Lapu City
04.2001 -

Skills

Housekeeping

Waste Management

Quality Assurance

Chemical Handling

Timeline

Oncall Cleaner

Tambuli Condotel
04.2024 - 07.2024

Tourist Guide

Cebu Island Travel and Tours
03.2013 - 03.2019

High School Diploma -

Marigondon National High School
04.2001 -

Guest Relations Officer/Waitress

Club Angel
07.2000 - 03.2005

Machine Operator

INDO Phils. Corporation
05.1995 - 11.1997

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Katherine RegnewHigh School Graduate