Summary
Overview
Work History
Education
Skills
LNGG
Timeline
Generic

Katherine Pajigal

Marikina City

Summary

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Customer Service Representative- Advisor II

CONCENTRIX DAKSH SERVICE PHILIPPINES INC.
05.2021 - Current
  • Providing proper resolution to customers' concerns via email. Research, identify, and resolve customer complaints using available resources. Document information according to standard operating procedures.
  • Project Wheelz

Customer Service Representative

QUANTRICS ENTERPRISE INC.
03.2020 - 05.2020
  • Answer incoming customer calls, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. Research, identify, and resolve customer complaints using available resources. Document all call information according to standard operating procedures. Follow up customer calls when necessary. Complete call logs and reports.
  • BELL Canada

Customer Service Representative

ALORICA MEZZA
08.2019 - 11.2019
  • Answering incoming customer calls, responding to inquiries, managing complaints, troubleshooting significant customer service problems, and providing general information. Research, identify, and resolve customer complaints using available resources. Document all call information according to standard operating procedures. Follow up customer calls when necessary. Complete call logs and reports.
  • Amazon Account US Retail

Administrative Aide I (Data Analyst)

City Government of Marikina
04.2012 - 06.2019
  • Accurately and efficiently encode all data that needs organizing and recording. Always confirms that entered data was accurately aligned with original documentation. Organize and maintain original paper evidence. Assure files are properly prepared and saved to backup drives. Transcribe, scan, or photocopy hard copy documents and forms as needed. I run self-audits for my work, checking for errors or duplication. Organize files in a logical and manageable fashion. Adhere to and meet set schedules and deadlines.
  • Provides support to administrators on various administrative/organizational matters. Maintains an overview of department responsibilities and deadlines. Completes the final copy of communications and documents for Executives/administrators.
  • Office of the Vice Mayor

Education

Food and Service Management

Marikina Polytechnic College

Restaurant and Coffee Shop Services Leading to Food & Beverage

Asiantouch International Institute Inc.

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Marist School
01.2007

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Kapitan Moy Elementary School
01.2003

Skills

  • Active listening skills
  • Information technology expertise
  • Data-driven research proficiency
  • Effective team management
  • Ability to adjust to change

LNGG

English and Filipino

Timeline

Customer Service Representative- Advisor II

CONCENTRIX DAKSH SERVICE PHILIPPINES INC.
05.2021 - Current

Customer Service Representative

QUANTRICS ENTERPRISE INC.
03.2020 - 05.2020

Customer Service Representative

ALORICA MEZZA
08.2019 - 11.2019

Administrative Aide I (Data Analyst)

City Government of Marikina
04.2012 - 06.2019

Restaurant and Coffee Shop Services Leading to Food & Beverage

Asiantouch International Institute Inc.

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Marist School

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Kapitan Moy Elementary School

Food and Service Management

Marikina Polytechnic College

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