KATHERINE MAE DIN
Quezon City
Summary
Seasoned AR professional with over 10 years of experience driving innovation and growth in the field. Proven track record of delivering cutting-edge AR solutions, leading cross-functional teams, and collaborating with top-tier clients.
Overview
18
18
years of professional experience
Work History
Senior Credit and Collections Analyst
Okta, Inc.
03.2021 - Current
- Maintained consistent communication with customers to ensure correct ledger updates.
- Consistently achieved or surpassed collection targets, driving revenue growth.
- Managed challenging client issues, achieving significant drops in overdue accounts.
- Partnered with internal teams to enhance processes and decrease escalations.
- Prepared and sent out demand letters and collection notices to delinquent accounts.
- Negotiated payment plans with delinquent account holders to facilitate debt resolution.
- Established strong relationships with various stakeholders including customers and managers.
Team Manager
Accenture, Inc.
01.2017 - 01.2021
- Oversaw ledger management and ensured timely collection of receivable balances.
- Handled operational tasks including monitoring staffing and resolving problems to maintain client service standards.
- Cultivated customer relationships through proactive engagement.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Set clear team goals and monitored progress, adjusting strategies as needed to meet targets.
Senior Collections Analyst
Arvato Financial Solutions
01.2014 - 01.2018
- Administered ledger and AR collection management.
- Delivered precise guidance to ensure successful collection efforts by junior collectors.
- Supported efficient handling of routine responsibilities by the management team.
- Handled escalations to ensure timely resolution.
- Conduct analysis of current processes to align with requirements and SLAs.
Senior Client Advisor
Genpact
01.2012 - 01.2014
- Ensured accurate processing of mortgage applications.
- Supported execution of various administrative duties for the management.
- Facilitated onboarding process for new team members.
Team Manager
Sykes, Inc.
01.2007 - 01.2011
- Managed collection of outstanding AR balances related to GM car loans.
- Formulated strategies for enhancing overall team effectiveness.
- Designed dialer strategies to enhance lead call efficiency.
- Conducted regular performance evaluations, providing constructive feedback and personal development plans.
Education
Bachelor of Science - Business Administration
University of The East
05-2009
Skills
- Team leadership
- Process improvement
- Customer communication
- Relationship building
References
- Christen Torio, 0917 885 3274, daphnetorio@gmail.com
- Romar Cruz, 0966 628 7788, romar.cruz1@gmail.com
Languages
English
Timeline
Senior Credit and Collections Analyst
Okta, Inc.
03.2021 - Current
Team Manager
Accenture, Inc.
01.2017 - 01.2021
Senior Collections Analyst
Arvato Financial Solutions
01.2014 - 01.2018
Senior Client Advisor
Genpact
01.2012 - 01.2014
Team Manager
Sykes, Inc.
01.2007 - 01.2011
Bachelor of Science - Business Administration
University of The East
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