Katherine LUDOVICE
Summary
Knowledgeable and dedicated customer service professional with V.A and call center experience. Hardworking and passionate with strong multitasking abilities. Effective at prioritizing tasks and meeting deadlines. Motivated to maintain customer satisfaction and contribute to company success.
Overview
22
22
years of professional experience
Work History
Virtual Assistant
TWFG
02.2022 - Current
- Monitored emails, organized inbox, and prioritized messages.
- Conferred with customers by text messaging, chat or email to provide information.
- Organized and managed team tasks using Evo and outlook.
- Uploaded the files to the team's Q drive.
- Updating the mortgage clause, process vehicle matters, and handle policy cancellations.
- Updating the policy in IPFS website.
- Creating a deal card through Insured Mine application.
- Submit the end-of-day report each day.
- Assisted coworkers with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Experienced in Nextiva, Evo, Microsoft Excel, MS Word, outlook and the Insured Mine application.
Team Leader, Sales Operations
TGP The Generics Pharmacy
01.2022 - 08.2022
- Maintained up-to-date knowledge of products and services offered to customers.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Monitored sales records and validation reports.
- Mentored and guided employees to foster proper completion of assigned duties.
- Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Customer Service Representative
Teletech at Home
02.2021 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Supervisor of Operations
Watson Personal Care Store
04.2007 - 03.2019
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Create measures to minimize losses and damages.
- Assist Store Manager in overseeing the day to day operations focusing on selling, cashiering, vault and back office management.
Receiving Clerk
Foster Foods
04.2006 - 09.2006
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Prepares daily and weekly production report.
- Prepares memoranda in coordination and supervision of the production supervisor.
Secretary
FIL_ICS
09.2004 - 01.2005
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Making payroll of electrical department composed of 135 employees.
- Monitor daily activities and ensure that all documents, forms, timesheets and logbooks are properly and completely accomplished and signed.
- Provided clerical support to company employees by copying, faxing and filing documents.
Pharmacist Assistant
Manson Drug Corporation
02.2003 - 01.2004
- Received, processed and entered prescription orders into pharmacy databases.
- Dispensing the customer's choice from among the generically equivalent drugs.
- Checking the expiration date of medicine.
- Merchandised over-the-counter goods and rotated stocks
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
Education
Bachelor of Science - BSC Management
Centro Escolar University
Malolos, Province Of Bulacan, Philippines03-2002
Skills
- Virtual Assistant Experience
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft outlook
- Follow-up skills
- Paperwork processing
- Documentation
- Administrative support
- Technical support
Languages
English
Advanced (C1)
Timeline
Virtual Assistant
TWFG
02.2022 - Current
Team Leader, Sales Operations
TGP The Generics Pharmacy
01.2022 - 08.2022
Customer Service Representative
Teletech at Home
02.2021 - 08.2021
Supervisor of Operations
Watson Personal Care Store
04.2007 - 03.2019
Receiving Clerk
Foster Foods
04.2006 - 09.2006
Secretary
FIL_ICS
09.2004 - 01.2005
Pharmacist Assistant
Manson Drug Corporation
02.2003 - 01.2004
Bachelor of Science - BSC Management
Centro Escolar University
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