Katherine L. Jacon
Cebu City
Work Preference
Summary
Professional with strong foundation in dispatch operations, adept at managing high-pressure situations and optimizing routes for efficiency. Known for fostering teamwork and ensuring seamless coordination among team members. Brings critical thinking and adaptability to meet evolving operational needs.
Overview
12
12
years of professional experience
Work History
Service Dispatcher
AZPIRED INC
Cebu City
04.2015 - 03.2026
- Coordinated service requests and dispatch operations to optimize technician assignments.
- Monitored real-time service status to ensure timely response and customer satisfaction.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
- Facilitated smooth transitions between shifts by maintaining detailed logs of ongoing service requests and pending tasks.
- Coordinated emergency services during after-hours shifts, ensuring prompt responses to critical situations.
- Collaborated with cross-functional teams to improve overall service quality and efficiency.
Sales Associate
Caltex
Iligan City
03.2014 - 05.2014
- Provided exceptional customer service to enhance shopping experience and foster brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Utilized point-of-sale systems for processing transactions efficiently and accurately.
- Trained new hires on sales techniques and store policies, promoting team cohesion and performance.
- Analyzed customer feedback to identify trends, driving improvements in service delivery.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Business Administration
Saint Michaels College
01-2014
BSE - General Science
Mindanao State University - Iligan Institute Technology
06-2012
Skills
- Exceptional verbal and written English, active listening, and professional email etiquette
- Time management, ability to work in high-pressure environments, and proactive problem-solving
- Proficiency in CRM software
- Quick Learner and collaborative
- Scheduling expertise
- Problem-solving
- Attention to detail
- Effective communications
- Critical thinking
- Clear communication
- Dispatch recordkeeping
- Creative thinking
Timeline
Service Dispatcher
AZPIRED INC
04.2015 - 03.2026
Sales Associate
Caltex
03.2014 - 05.2014
BSE - General Science
Mindanao State University - Iligan Institute Technology
Business Administration
Saint Michaels College