MARK TINDOG GARCELLANO
General Trias
Summary
Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
Overview
18
18
years of professional experience
Work History
Cargo Sales Manager
Europac Domestic Consolidator Inc.
Pasay City, Philippines
03.2022 - Current
- Company Overview: Freight Forwarding
- Reports directly to the President
- Liaise with airlines and shipping lines regarding rules and regulations, policy, implementation of memorandum, etc
- That may affect Europac operations and services
- Attend to all telephone calls on a 24/7 basis
- Make sure that all telephone call is answered accordingly
- Attend to management meeting at all times as scheduled by the President
- Attend to all email communications required by Management, Sales, branch/satellite offices, airlines and shipping lines
- Make sure that all email correspondence is immediately answered and acted upon to avoid problems and disputes
- Attend to all request of sales and operations concerning their shipments and client inquiry and concerns
- Make sure that all required assistance is acted upon based on their needs
- Oversee the whole Sales & Operations department of Europac both Manila, branches and satellite offices
- Check and approved all CA's and liquidations of all operation staff if in accordance with the agreed and/or allowable amount approved by the President
- Should Train Sales Staff, and must understand who can perform a particular task in the most effective way
- Set Sales goals, compare performance to goals, and adjust goals as needed, must ensure the targets are realistic and achievable
- Responsible for meeting the sales targets of the organization through effective planning and budgeting
- Asses current team process and procedures, identify opportunities for improvement, and implement them
- Develop individual quotas and assign stations for sales staff
- Provide detailed and accurate sales forecast
- Must coach, mentor, and provide feedback to all staff you handled
- Assess individual performance through observation and measurement, and suggest corrective actions as needed
- Should look forward to generating new opportunities for Sales /Operations department
- To ensure the team is delivering desired results
- Supervision is essential
- Track their performances
- Make sure each one is living up to the expectations of the organization
- Ask to submit a report of what all they have done throughout the week or month
- The performers must be encouraged while the non-performers must be dealt with utmost patience and care
- Should set an example and a source of inspiration for his team members
- Responsible for not only selling but also maintaining and improving relationships with the client
- Freight Forwarding
- Award: Top Shipper Award 2022 (Cebu Pacific Air)
Duty Supervisor
1Aviation Ground handling Services Corporation
Pasay City, Philippines
01.2020 - 02.2022
- Company Overview: Airline / Aviation
- Airline / Aviation
Lead Cargo Agent
Cebu Pacific Air Inc.
Pasay City, Manila
04.2011 - 01.2020
- Company Overview: Airline / Aviation
- Supervises cargo acceptance process and issuing of AWB to ensure that activities are performed according to prescribed procedure
- Reviews cargo booking advice and ensure appropriate handling of booked cargoes
- Ensures strict implementation of Dangerous Goods Regulation and Handling Requirements
- Coordinates with the Load Controller for load planning and relays final cargo loads
- Prepares sales report and handle cash collections/sales for safekeeping and during bank remittances/deposits
- Ensures that all cargoes loaded are manifested accordingly and all cargo documents are ready for turn-over
- Approves and process requests for pull-out of cargoes and prepares Cargo Correction Advice for cash refund of same-day pull-out
- Handles customer complaints, when necessary
- Supervises checking and reporting of incoming cargoes, as well as reporting of irregularities
- Monitors release of cargoes and take appropriate actions for those cargoes that remained unclaimed
- Recommends cargoes for disposal
- Conducts shift briefing to cascade and update the team of procedures and work instructions
- When assigned as Ramp Representative, ensures the proper turn-over of cargoes and documents to Ramp Agent
- Supervises ramp activities and ensures that cargo loading is maximized at all times and no flight delay will be incurred due to cargo
- Perform other functions as may be assigned by the Cargo Manager or Cargo Supervisor
- Supervises flow of cargo operations on a day to day basis
- Ensure on-time-performance in all aspects of operations is achieved at all times
- Ensures that standard operating procedures and policies on cargo acceptance, loading/off-loading and releasing are strictly implemented
- Ensures efficient cargo handling, Build-Up and stacking of outgoing cargo
- Airline / Aviation
Pharmacy Assistant
Mercury Drugs
Puerto Princesa City, Philippines
02.2007 - 10.2010
- Company Overview: Food and Drugs
- Assist customer for their medicine needs
- Knows how to read prescription of doctors (Generic and Branded medicines)
- Inventory of warehouse stocks
- Food and Drugs
Account Developer
Coca Cola Bottlers Philippines Incorporated
Puerto Princesa City, Philippines
11.2007 - 06.2010
- Company Overview: Food & Beverages
- Ensure availability of all sparkling and stills products to the market depending on its category
- Ensure that all products are in suggested retail price (SRP)
- Ensure all account have fully activated by posters, awnings, buntings, sun blinds, stick out signs and privilege panels
- Deployment of electric/ice coolers and have set 100% purity
- Supervise market execution partner salesman and warehouse
- Monitoring daily sales and scheduled call list of salesman
- Collecting cash or checks of dealers and sub dealers
- Facilitating monthly business report
- Collating updated Retail Outlet Analysis (ROA) and other files
- Inventory of warehouse stocks
- Food & Beverages
Education
Bachelor of Science - Business Administration And Management
PALAWAN STATE UNIVERSITY
Puerto Princesa City, Province Of Palawan, Philippines04-2005
Skills
- Operational efficiency
- Dangerous goods handling
- Workplace Relationship Management
- Decision-making capacity
- Relationship building
- Upselling strategies
Accomplishments
- Managed as consistent awardee for Top Shipper 2022 & 2023 Year award winning sales team at CEBU PACIFIC (5J).
Languages
English
Advanced (C1)
Korean
Beginner (A1)
Trainings Seminars
- 02/14/22, Train the Trainer Training Dangerous Goods Cargo, Clarisse Reyes Comia, 8006 Airline Operations Center, Domestic Road, Pasay City
- 11/03/21, Wing walker / wheel chocks, Jose Ramos, 8006 Airline Operations Center, Domestic Road, Pasay City
- 11/02/21, Cargo Door Opening / Marshalling and In-Door system, Jose Ramos, 8006 Airline Operations Center, Domestic Road, Pasay City
- 07/26/21, Train the Trainer Training, Ryan Cedric Flores, 8006 Airline Operations Center, Domestic Road, Pasay City
- 01/15/21, Recurrent Cargo, Clarisse Reyes Comia, 8006 Airline Operations Center, Domestic Road, Pasay City
- 12/27/20, Recurrent Dangerous Goods Training Category 6, Ms. Sharon Adoc, 8006 Airline Operations Center, Domestic Road, Pasay City
- 12/17/18, Recurrent Dangerous Goods Training Category 6, Ms. Sharon Adoc, 8006 Airline Operations Center, Domestic Road, Pasay City
- 01/15/17, Recurrent Cargo, Maria Victoria Manga, 8006 Airline Operations Center, Domestic Road, Pasay City
- 01/20/17, Recurrent Dangerous Goods Category 6, Maria Victoria Manga, 8006 Airline Operations Center, Domestic Road, Pasay City
- 08/27/17, Employee Compliance Management System, Rhea M. Villanueva, 8006 Airline Operations Center, Domestic Road, Pasay City
- 09/22/17, Industrial Safety Exam, Capt. Felipe L. Timola Jr., 8006 Airline Operations Center, Domestic Road, Pasay City
- 09/22/17, Emergency Response Procedures Exam, Capt. Felipe L. Timola Jr., 8006 Airline Operations Center, Domestic Road, Pasay City
- 11/18/17, Data Privacy Awareness, 8006 Airline Operations Center, Domestic Road, Pasay City
- 05/25/15, Recurrent Dangerous Goods Training & Cargo Training, Ms. Sharon Adoc, 8006 Airline Operations Center, Domestic Road, Pasay City
- 06/20/14, CEB Resource Management II, Ms. Sharon Adoc, 8006 Airline Operations Center, Domestic Road, Pasay City
- 06/17/14, The 7 Habits of highly effective people, 8006 Airline Operations Center, Domestic Road, Pasay City
- 03/15/14, BSP Training (Counterfeit and Genuine Peso and Dollar), 8006 Airline Operations Center, Domestic Road, Pasay City
- 11/18/13, Recurrent Dangerous Goods Training, 8006 Airline Operations Center, Domestic Road, Pasay City
- 03/22/12, Safety Management System JGSHI Corp. Safety Policy Emergency Response Proc., Basic Fire Fighting, 8006 Airline Operations Center, Domestic Road, Pasay City
- 02/01/12, Recurrent Cargo Training, 8006 Airline Operations Center, Domestic Road, Pasay City
- 01/11/12, Recurrent Dangerous Goods Training, 8006 Airline Operations Center, Domestic Road, Pasay City
- 04/14/11, Dangerous Goods Initial Training, 8006 Airline Operations Center, Domestic Road, Pasay City
- 04/11/11, Cargo Initial Training, 8006 Airline Operations Center, Domestic Road, Pasay City
Weight Kg
84
Contact Number
+639474461633
+639159319400
Email Addresses
- mark.europac@gmail.com
- Spracket2000@yahoo.com
Personal Information
- Age: 41
- Date of Birth: 01/20/84
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Religion: Christianity - Catholic
Timeline
Cargo Sales Manager
Europac Domestic Consolidator Inc.
03.2022 - Current
Duty Supervisor
1Aviation Ground handling Services Corporation
01.2020 - 02.2022
Lead Cargo Agent
Cebu Pacific Air Inc.
04.2011 - 01.2020
Account Developer
Coca Cola Bottlers Philippines Incorporated
11.2007 - 06.2010
Pharmacy Assistant
Mercury Drugs
02.2007 - 10.2010
Bachelor of Science - Business Administration And Management
PALAWAN STATE UNIVERSITY