Katherine C. Gomez

• Analyzed daily auction data in Florida (72 Counties) to discover properties meeting Surplus criteria through Equity and Final Judgement/Debt.
• Compiled comprehensive lists of defendant contact details, encompassing phone numbers, emails, mailing addresses, kin/relatives.
• Compiled comprehensive lists of property information such as Plaintiff, Zestimate/Assessed Value, property type, occupancy, loans, and mortgages using Zillow, Redfin, Realtor.com, and Propstream.
• Responsible for inputting, updating, and maintaining property leads file.
• Provide case updates on Lis Pendens, Foreclosures, and Surplus to the dialers.
• Update Leader Board details using County court dockets and official records.
• Draft Surplus contract agreements for deal completion.
• Provide a daily lead report.
• Send the end-of-month report and analysis to clients.

• Premier Analyst (one of the four representatives out of over 100 analysts who handle top manufacturers: Aston Martin, McLaren, and Maserati).
• Review loan contract packages while ensuring the accuracy and completeness of the information and documents.
• Enters and verifies information into the system, evaluates and validates contract calculations, and confirms whether they meet federal and state regulations, as well as bank policies and regulations. Data entry.
• Identifies contract packet irregularities, utilises available resources for resolution, and prepares packages for return to borrowers for corrections.
• Closely interacts with underwriters, borrowers, and client managers to clear any stipulations or secure missing items on an application and ensure same-day funding through inbound, outbound, and chat support.
• Process auto loans in a DOS-based environment.
• Receives inbound calls and makes outbound follow-up calls to borrowers.
• Meeting or exceeding established productivity and quality standards.

Stretch Assignments / Additional Leadership Roles:

Team POC (as needed on several teams)

• Ensuring operational discipline and team compliance with AVAYA/RTA tagging, scheduled breaks, and floor policies.
• Monitored and drove team productivity to meet performance goals and service level agreements (SLAs).
• Pre-check and help colleagues review loan applications based on policies and regulations.
• Collaborate feedback from specialist and deliver them to upper management level to solve issues within the process and achieve work life balance.
• Conducts team huddles for updates, etc.
• Sends emails on attendance, productivity, and training completion of the team.
• Acted as escalation contact in the absence of the immediate manager, coordinating with other managers on duty to resolve issues.

R and R member (Rewards and Recognition 2009-2019)

• Led planning and execution of R&R events and employee engagement programmes, including Town Halls, client visits, and other initiatives.
• Managed budgeting, procurement, logistics, and distribution of rewards and incentives.
• Tabulated results of performance-based contests, and ensured timely recognition of top-performing employees.
• Developed team engagement initiatives to boost morale and productivity, aligning with broader LOB goals.

• Account: SEAR.CA (order taking-CANADA)
• Training-RETRENCHED-account didn’t push through

• Account: WEB.com (BILLING DEPT.)
• Provides immediate feedback to supervisors.
• Facilitates weekly external and internal calibration.
• Submits weekly and monthly report to OIC, supervisors and Clients.
• Approves and roll out updates and changes from Client.
• Taking escalated calls, escalates billing issues to Escalations Dept.
• Training (QA-related)
• Ad hoc task-monitoring queue and acts as point person in absence of supervisor.

• Account: WEB.com (BILLING DEPT.)

• Account: WEB.com (SALES)

• Account: Dish Network

• Account: POCKETDISH -Dish Network

• Account: Proton