Katherine Cabungcag
Plumbing Dispatcher
City Of Talisay
Summary
Dedicated customer service professional with 6+ years of experience in customer service, technical support, medical virtual assistance, and remote plumbing dispatch. Skilled in resolving customer concerns, coordinating service appointments, promoting services, and delivering exceptional customer experiences. Recognized for strong communication, problem-solving abilities, and a commitment to ensuring customer satisfaction.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Dispatcher
Elite Team
04.2026 - Current
- Coordinated daily dispatch operations to optimize fleet efficiency and customer satisfaction..
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Medical Virtual Assistant
Mochi Health
03.2024 - 08.2025
- Managed patient scheduling, follow-ups, and progress tracking to support weight loss treatment plans and improve adherence.
- Coordinated laboratory requests by providing patients with required tests and instructions, and ensured timely submission of results.
- Maintained accurate electronic health records (EHR) and handled confidential patient information in compliance with HIPAA standards.
- Remote / WFH
Customer Service Representative
TeleTech Holdings
06.2023 - 11.2023
- Handling customer inquiries (billing, account management, plan details)
- .Processing payments, activations, cancellations, and returns.
- Resolving complaints, escalating when necessary, and ensuring customer satisfaction.
- Assisting customers with device upgrades, new lines, and plan changes.
- Verizon
Technical Support Representative
TeleTech Holdings
03.2019 - 09.2022
- Performed remote access support to diagnose and resolve technical issues with printers, computers, and applications for customers across various time zones.
- Assisted customers with setup, configuration, and education on technology products or applications.
- Documented service activities, prepared reports, and communicated solutions clearly to customers to improve satisfaction and retention.
- GEEKSQUAD
Customer Service Representative
TeleTech Holdings
10.2018 - 03.2019
- Assisted customers in selecting and purchasing electronics, appliances, and accessories by providing knowledgeable product recommendations and solutions.
- Handled customer inquiries, returns, and exchanges while ensuring a positive shopping experience and building long-term loyalty.
- Collaborated with team members to meet sales goals, maintain store organization, and support promotional campaigns.
- BestBuy
Audience Development Specialist
Open Look Business Solutions
08.2017 - 03.2018
- Adhering any necessary customer verification and surveys.
- Collaborated with content, sales, and marketing teams to align messaging and maximize reach of promotional campaigns.
- OpenLook
Service Crew Member
Mang Inasal
03.2016 - 01.2017
- Delivered exceptional customer service by warmly greeting customers and ensuring satisfaction with quality.
- Prepared food and beverages in compliance with restaurant and health safety standards.
- Mang Inasal
Education
Bachelor Of Science - Accounting Technology
University of San Carlos
Cebu City, PhilippinesSkills
Patient scheduling
Follow-up coordination
Laboratory request coordination
HIPAA compliance
EHR documentation
Customer Service & Client Support
Bookkeeping Fundamentals (General Ledger, Journal Entries, Financial Reports)
Billing support
Payment processing
Records management
Certification
QuickBooks (Certified Training)
Timeline
Dispatcher
Elite Team
04.2026 - Current
Medical Virtual Assistant
Mochi Health
03.2024 - 08.2025
Customer Service Representative
TeleTech Holdings
06.2023 - 11.2023
Technical Support Representative
TeleTech Holdings
03.2019 - 09.2022
Customer Service Representative
TeleTech Holdings
10.2018 - 03.2019
Audience Development Specialist
Open Look Business Solutions
08.2017 - 03.2018
Service Crew Member
Mang Inasal
03.2016 - 01.2017
Bachelor Of Science - Accounting Technology
University of San Carlos