Katherine Bonifacio
Summary
Dedicated and versatile individual with a proper knowledge and practical experience in electronics, customer service, and support roles. Seeking a position as a Factory Worker in Taiwan to utilize my technical skills, strong work ethic, and ability to adapt to new environments while contributing to the success of the company.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Care Representative
TaskUs
11.2023 - 04.2025
*Provided comprehensive customer and rider support for a Food Delivery. Ensuring exceptional and seamless delivery experience for customers across multiple regions , including UK, Italy, Belgium ,France, UAE and Hongkong.
*Promoted to a higher role after 3 months of demonstrated excellence and consistent performance within the company. Addressing complex customer issues and requiring more quick thinking , problem solving and cross-cultural communication.
Collections Associate
Sutherland Global Services
07.2022 - 09.2023
- Assisted in the development of comprehensive policies and procedures that fostered a proactive approach to account management.
- Established positive relationships with customers, encouraging timely payments and minimizing default rates.
- Conducted thorough research to locate debtors, maximizing the chances of successful collection efforts.
Education
Bachelor of Science - Aviation Electronics Technology
Aviation
Basa Air Base , Floridablanca Pampanga09-2022
Skills
*Basic Electronics and Fundamental
Proficient in understanding and applying basic electronics principles Experienced in soldering components on circuit boards with attention to details
*Technical Support
Adept at troubleshooting and providing technical support in a fast-paced environment
*Safety Protocol
Trained in safety procedures and emergency response techniques
*Attention to details
Strong ability to maintain high levels of accuracy in all tasks, particularly in technical operation
Certification
Certification and Trainings
Completed Courses ( April-June 2022)
* Actual Safety Wirings
*Emergency Response Procedure
*Line Maintenance
*Actual Magneto Timing
Timeline
Customer Care Representative
TaskUs
11.2023 - 04.2025
Collections Associate
Sutherland Global Services
07.2022 - 09.2023
Bachelor of Science - Aviation Electronics Technology
Aviation
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