Katherine B. Cabahug
Bachelor Of Science In Office Administration
Paknaan Mandaue City
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Helpware Inc.
Ayala Center Block Cebu City
08.2025 - 01.2026
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Foundever
Panagdait Mabolo Cebu City
09.2024 - 01.2025
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
Conduent
QBE Building Ayala Center, Cebu
09.2022 - 01.2024
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Participated in training programs to enhance product knowledge and customer service skills.
Member Service Specialist
Blue Water Beach and Resort
Maribago Lapu-Lapu City
10.2021 - 12.2021
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Streamlined account management processes for increased efficiency and accuracy in handling member accounts.
- Conducted thorough research to provide accurate information and recommendations, enabling informed decision-making by members.
- Stayed up-to-date on industry trends as well as organizational product offerings, ensuring expert delivery of advice and recommendations.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
Education
Bachelor of Science - Business Administration And Management
University of Cebu
10-2000
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Time management
Call management
Timeline
Customer Service Representative
Helpware Inc.
08.2025 - 01.2026
Customer Service Representative
Foundever
09.2024 - 01.2025
Customer Service Representative
Conduent
09.2022 - 01.2024
Member Service Specialist
Blue Water Beach and Resort
10.2021 - 12.2021
Bachelor of Science - Business Administration And Management
University of Cebu