Katherine A. Pino
CITY OF TAGUM
Summary
Professional with strong experience in client interaction and scheduling, prepared for this role. Proven ability to build rapport, manage time efficiently, and adapt to changes. Demonstrates reliability and collaborative spirit, ensuring team goals are met. Skills include effective communication, organizational prowess, and focus on achieving tangible results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Appointment Setter
Premier Outsource
05.2020 - Current
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Administrative Assistant
Dubai Investment Real Estate
09.2017 - 09.2019
- Perform clerical duties such as making contract, filing and transcribing
- Highly skilled in greeting visitors and directing them to the right person or section in the office
- Open, sort and distribute incoming correspondence
- Exhibits polite and professional communication via phone, e-mail, and mail
Customer Service Officer
Group 4 Falck Services (G4S)
04.2016 - 03.2017
- Attends to customer’s service concerns and ensures smooth airport experience
- Guides and directs customers the correct process related to airport departure, arrival and transit
- Ensure seamless handling passengers utilizing the automated people mover (APM) that takes them to designated departure and arrival areas
- Assists and coordinates with the authority in the screening of departing and transit passengers and escalates it if thorough check is deemed necessary
Technical Service Representative
Two E-com
02.2016 - 03.2015
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
Customer Service Representative
VXI Global Solutions
01.2015 - 07.2013
- Attracts potential customer by answering product and service questions, suggesting information about (ATT) the products and services
- Resolve customer complaints via phone, email, reach out to customer and verify the account information
- Greet customers warmly and certain problem or reason for calling
- Assist with the placement or orders, refunds or exchanges
- Making sure the satisfaction of the customer are provided
Education
Completed Public Relations -
FILIPINO INSTITUTE
03.2018
Bachelor - Elementary Education
St. Mary’s College Inc.
01.2013
Secondary -
Max Mirafuentes Academy
01.2009
Primary -
Magugpo Pilot Central Elementary School
01.2006
Skills
- Passenger handling
- Customer Service Skills
- Administrative Office Skills
- Hardworking
- Fast learner
- Committed
- Enthusiastic
- Responsible
- Multi-tasking
- Data entry
- Customer support
- Network support
Certification
I hereby certified that the above information is true and correct to the best of my knowledge and belief and all have certificates for proof.
Employment Objective
Zeal to work in a real professional atmosphere, contributing for its vertical growth using my academic and technical skills coupled with hard and sincere work and to be a unique professional in field of administrative, teaching and customer service industry.
Special Training And Qualities
- Passenger/customer handling and acceptance
- Customer Service Skills
- Administrative Office Skills
- Hardworking, fast learner, committed, enthusiastic and responsible
- Can do multi-tasking and able to work under pressure
- Knowledge in MS Office particularly Word, Excel and PowerPoint
Trainings And Seminars
- Service Flair Programme, 08/09/16, Dubai, United Arab Emirates
- Certified HP KV Support Professional, 06/08/15, Pasay City, Philippines
- Customer Service Representative, 04/14/15, Robinsons Cyber gate, Davao City, Philippines
- Strengthening Pedagogical Competence of becoming a Committed Teachers, 06/22/13, John Paul II College of Davao, Ecoland, Davao City
Personal Information
- Age: 28
- Height: 5'4
- Passport Number: EC4301652
- Date of Birth: 08/19/93
- Marital Status: Married
Timeline
Appointment Setter
Premier Outsource
05.2020 - Current
Administrative Assistant
Dubai Investment Real Estate
09.2017 - 09.2019
Customer Service Officer
Group 4 Falck Services (G4S)
04.2016 - 03.2017
Technical Service Representative
Two E-com
02.2016 - 03.2015
Customer Service Representative
VXI Global Solutions
01.2015 - 07.2013
Bachelor - Elementary Education
St. Mary’s College Inc.
Secondary -
Max Mirafuentes Academy
Primary -
Magugpo Pilot Central Elementary School
Completed Public Relations -
FILIPINO INSTITUTE
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