Work History
Overview
Education
Skills
Summary
Work Availability
BusinessAnalyst
Kathleen Concio

Kathleen Concio

Virtual Assistant
Makati City,Philippines

Work History

CRM Sales Support for both Spa and Aesthetics

Carisma Spa & Wellness
The Penthouse, Carolina Court, Giuseppe Cali Street, Ta’ Xbiex, , Malta ​XBX 1425
2023.03 - Current
  • Guest Communication: Managed guest inquiries and
    bookings across email, WhatsApp, meta platforms, Zoho
    SalesIQ, and phone.
  • Gift Card Design: Created gift card designs using Figma.
  • Refund Processing: Handled refunds with necessary
    approvals
  • CRM Management and Reporting:Updated CRM system and prepared shift-end reports.

Cold Caller /Property Management/Lead Generation

REVAS
Cincinnati, OH
06.2022 - Current
  • Cold Calling for Real Estate Properties: Performed cold calls to prospective clients for real estate properties.
  • Property Management and Tenant Communication:
    Managed properties, addressing tenant concerns promptly and coordinating with maintenance workers (plumbers, HVAC technicians, etc.) for timely resolution.
  • Lead Generation via ZoomInfo:Utilized ZoomInfo for lead
    generation to identify potential clients or customers.

Admin Assistant

Miller Venture Investments, LLC
WINDSOR MIL, MD
12.2021 - Current
  • Cold Calling for Real Estate Properties: Conducted cold calls to potential clients regarding real estate properties.
  • Running Comps and Property Offerings:Analyzed
    comparable properties (comps) to assess market value and prepared offers for sellers.
  • Administrative Tasks:Managed administrative duties
    including sending contracts to sellers and researching rental spaces and event venues.

Cold Email Curator

LOOP.sts
1129 Woodmere Ave Unit K2, Traverse City, MI
03.2023 - 09.2024
  • Utilized ChatGPT to personalize and send cold emails to
    leads using templates, effectively engaging potential clients

VA for Telemedicine Account

Northeastern Eye Center
Cleveland, OH
06.2023 - 12.2023
  • Assisting Doctors with Calls and Administrative
    Tasks:Provided comprehensive support to the doctor,
    handling both phone calls and administrative duties,
    including onboarding new staff.
  • Patient Management:Managed patient enrollment and
    assisted in checking laboratory results upon availability.
  • Conducting Webinars:Facilitated and conducted webinars
    on relevant medical topics, contributing to patient education and outreach efforts.

Assistant Email Marketer

Rathi Media
India, India
01.2023 - 04.2023
  • Lead Generation with Apollo.io:Assisted client in lead
    generation efforts utilizing Apollo.io platform.
  • Email Campaign Management:Managed email campaigns
    using Instantly and Mailchimp to reach out to leads.
  • Personalized Communication:Crafted personalized
    messages for each lead to enhance engagement and
    connection.
  • Social Media Management:Managed client's social media
    accounts to maintain an active online presence and engage with the audience.

Data Entry

Rehabmart, LLC
1353 Athens Hwy Elberton, GA
05.2022 - 04.2023
  • Provided prompt and informative responses to email
    inquiries regarding medical products, ensuring customers
    had a clear understanding before making a purchase.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Education

Associate of Science - Computer Science

University of Makati
Makati City
06.2008 - 04.2010

Skills

  • CRM Software
  • Excel Spreadsheets
  • Customer Service
  • Data Entry Documentation
  • Project Management
  • Customer Relations
  • Calendar Management
  • Phone Call Answering
  • Records Management
  • Technical Support
  • Schedule Management
  • Office Management
  • Time Management
  • Customer and Client Relations

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Kathleen ConcioVirtual Assistant