Kate Ysabelle G. Villanueva, RPh.

• Dispenses medication and supplies to patients and other customers (thru walk-in, pick-up or delivery).
• Maintains organized filing of prescriptions.
• Dispenses and records prescription of Senior Citizen and Persons with Disability according to the existing Department of Health regulations.
• Ensures the quality of medicine is maintained through proper handling and storage at any given time
• Handles complaints from patients related to medicines.
• Counter checks prescriptions and drugs prior to their dispensing to ensure their correctness and accuracy.
• Performs ordering, receiving and posting of deliveries.
• Conducted comprehensive reports such as Bad order reporting, Return order to Supplier, Month-end reporting, and listing of new items & as well as delisting of slow-moving items.
• Collaborated with multiple departments to address and resolve concerns.
• Worked alongside with doctors to clarify unclear patient prescriptions.

• Conducted health screenings and offered immunizations to community members.
• Assisted in training new pharmacy staff on operational procedures.
• Implemented safety protocols to maintain a clean and organized pharmacy environment.
• Resolved customer complaints promptly in a professional manner.
• Provided medication counseling and education to customers regarding proper usage and to enhance patient understanding and safety.
• Managed customer inquiries and resolved concerns effectively and promptly.
• Communicated effectively with physicians and nurses during each monthly vaccination drive.
• Managed inventory levels to ensure availability of stocks, proper storage of pharmaceutical products, and to prevent medication shortages ensuring consistent availability for customers satisfaction.

• Collaborated with pharmacy team members to optimize operations and deliver outstanding patient care experiences.
• Improved patient medication adherence by providing comprehensive counseling and follow-up consultations.
• Provided exceptional customer service by addressing individual concerns and prioritizing patient needs.
• Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.